Chatgram | Agentesch KI-Live-Chat, iwwer MCP mat Ärem Backend verbonnen

Handoff channels

The agent answers first.
Your team picks where it lands.

Most conversations never reach you. When one does, the agent hands over the full thread, the customer record, and what it already tried, into the app that team member lives in. Mix and match per person.

JUST LANDED

Slack

Route tickets into any Slack channel. Support becomes a thread your whole team can see, jump into, and resolve.

LIVE

Browser

A full web dashboard with tickets, analytics, AI training, and team management. No messenger required at all.

JUST LANDED

Messenger

Tickets land in your Messenger inbox. Answer website visitors from the same app you use to chat with friends.

LIVE

Telegram

Tickets arrive in your channel. Reply from your phone, desktop, or Telegram web. Your inbox goes wherever you go.

How it works

Agentic in three steps.
None of them involve a manual.

STEP 1 Drop in the widget

Paste one line of code, install the WordPress plugin, or add the Shopify app. Works on any site, app, or Chrome extension.

<script src="chatgram.js">

STEP 2 Connect your backend over MCP

Point the agent at your store or your app's own database. It reads orders, shipments, subscriptions, campaigns and accounts at the moment it is asked, so answers are real, not guessed.

MCP · Shopify · Woo · your API

STEP 3 It answers, you take the hard ones

The agent resolves what it can on the spot, in any language, around the clock. Refunds, edge cases and anything it is unsure of get handed to a human with the full thread attached.

Agentic AI · MCP

It does not guess. It looks it up.

Connect your ecommerce store or your software backend over MCP and the agent queries it mid conversation. Every answer carries the real order number, the real status, the real account, pulled the second it is asked.

✓

Connected to your backend, not a snapshot

MCP gives the agent live, read-time access to orders, shipments, subscriptions, campaigns and accounts. No nightly sync to go stale.

✓

It takes actions, not just answers

Look up an order, check a campaign, pull an invoice, draft the refund. You decide which actions it may take on its own and which need a human.

✓

Knows when to stop

Low confidence, an angry customer, or anything you flagged as human-only, and it escalates immediately with the full thread and what it already tried.

✓

Learns your product and your voice

Point it at your docs and catalog, turn on auto replies, and it keeps tuning on how your own agents actually answer, in 180+ languages.

MCP · Shopify Orders MCP · app database Help center · 214 articles

My campaign is still pending, and where is order #1042?

✨ AGENT · QUERYING BACKEND
Campaign “Spring Launch” is pending review, submitted 2 days ago, in the queue behind 3 others. Order #1042 shipped Tuesday, out for delivery today, tracking 1Z99A...

2 LIVE LOOKUPS · 1.4s · NO HUMAN NEEDED

Recorded live

Not a mockup.
This is the widget, answering.

A real conversation on a real site: the visitor asks about their account, the agent answers from live data, offers the next questions, and the moment the visitor asks for a person, it pulls one in and says so.

Asks a real question

No menu tree, no “press 1 for billing”. The visitor just types.

Answers with actual plans and payout rules

Pulled from the product, not from a generic FAQ paragraph.

Suggests the next question

It keeps the thread moving instead of waiting to be prompted.

“Connect me to a human”

It brings in a teammate, tells the visitor, and passes the whole conversation across.

LIVE WIDGET RECORDING

Real data, real answers

Every case investigated against
what is actually in your backend.

A scripted bot repeats your FAQ. An agent opens the record. Here is the same conversation on an ecommerce store and inside a software product.

ECOMMERCE · ORDER TRACKING

“I ordered last week and heard nothing. Where is it?”

orders.lookup by email fulfillment.track

Found order #1042, placed Oct 11. It shipped Tuesday with UPS and is out for delivery today, tracking 1Z99A... Want me to text you when it lands?

No order number needed. The agent found it from the email on file.

SAAS · ACCOUNT STATE

“Why is my campaign still not live?”

campaigns.get billing.status

Your campaign “Spring Launch” is pending review, submitted 2 days ago, third in the queue. Nothing is wrong with your account, and billing is current through Nov 3.

Reads your own database, so the answer matches your dashboard exactly.

ECOMMERCE · RETURNS

“The jacket does not fit, can I exchange for a medium?”

orders.lookup inventory.check returns.create

Bestellung #0987 is inside the 30 day window and medium is in stock. I have started the exchange and emailed your prepaid label.

An allowed action, taken end to end. Refunds stay human-approved.

SAAS · WEIDERLEEDUNG

„Mir gouf zweemol eppes verrechent, an ech wëll, datt dat elo behuewe gëtt.“

invoices.list → duebel Bezuelung fonnt → weiderleeden

Zwee Bezuelunge vum 14. Oktober confirméiert. Ech verbannen Iech elo mat enger Persoun a leeën déi zwee Rechnungs-IDen derbäi, fir datt Dir näischt widderhuele musst.

Sueproblemer a Roserei si Mënschesaach. Den Agent bereet alles vir a mécht dann de Wee fräi.

Chatgram MCP-Server

Ären Support-Desk,
direkt an der KI, déi Dir scho benotzt.

Chatgram stellt en eegene MCP-Server bereet, sou gëtt Är Liiblings-KI-App zu engem vollwäertege Chatgram-Dashboard. Maacht Claude op a frot no all oppenen Ticketen, liest de Verlaf a schéckt eng Äntwert, ouni jeemools eise Panel opzemaachen.

Claude ChatGPT Gemini Grok

✓

Your AI app is a real dashboard. Not a summary feed. List, read, assign, reply and close, with the same permissions your account already has.

✓

Ask in plain language. “What is still unanswered from last night?” “Draft replies to all the shipping questions and show me before sending.”

✓

Bring your own context. Your AI already has your docs, your tone and your other tools open. Support answers get written in the same place you think.

✦ClaudeCHATGRAM MCP

Show me all open Chatgram tickets.

⚙ chatgram · tickets.list(status:open) You have 4 open across 2 sites.

#1042Courier says delivered, never arrivedWAITING

#1043Can I move to the annual plan?WAITING

#1044¿Hacen envíos a México?AI HANDLED

#1045Double charge on Oct 14ESCALATED

Reply to #1043, confirm annual saves 2 months, and send my booking link.

⚙ chatgram · tickets.reply + bookme.link Sent. I confirmed the annual plan saves two months versus monthly and attached your bookMe link for a walkthrough.

✓ Replied from Claude · delivered to the visitor

One inbox, five surfaces

The same tickets, in every interface.
Your agent and your people, all in sync.

Every teammate picks their own surface: Slack, Messenger, Telegram, the browser Live Chat tab, or their own AI app over MCP. A reply sent from any one of them shows up in all the others and in the customer's chat instantly, right alongside everything the AI already handled. Nothing to sync, because it is all one inbox.

Slack · #support

MKRAJL+3

6 agents online

JCJames Chen2 min

My API integration returns a 403 after the update…

OPEN · ASSIGNED TO YOU

LPLucia Perez9 min

¿Hacen envíos a México? → translated for you

AI REPLIED · ES → EN

TWTom Wilson31 min

Thanks, that fixed it! Appreciate the fast reply.

CLOSED · BY RA

JAMES · TICKET #1042

Meng API-Integratioun gëtt zënter dem leschten Update ëmmer mat engem 403-Feeler ofgeleent. Kann sech dat een ukucken?

DU · IWWER SLACK

Ech këmmeren mech drëm! Äre Schlëssel gouf beim Update geännert. Ech hunn Iech grad en neien per E-Mail geschéckt. Kënnt Dir et nach eng Kéier probéieren?

JAMES · 2-MOL GEKUCKT

Elo funktionéiert et perfekt. Dir sidd séier! 🔥

Als Äert Team äntweren…

chatgram-admin.brandid.app/admin/panel?page=live-chat

Chatgram Panel

LIVE CHATDemo buchenCY

Mäi Dashboard

Meng Websäiten

Meng Tickets

Live-Chat 3

Meng Agenten

KI-Assistent

DM Pro

THE FAMILY

Our Apps

Waiting 3 Mine 0 AI 1 All open 4

Search chats

VVisiteur #6917now

I’d like to talk to someone

WAITING · HANDED BY AI

LPVisiteur #69189 min

¿Hacen envíos a México?

AI ANSWERED · ES

TWVisiteur #691931 min

Where is order #1042?

CLOSED · BY AI

Visiteur #6917app.ainfluencer.com · widget

live

Haut

Visiteur3:42 PM

I’d like to talk to someone

AI AssistantAI3:42 PM

Ech zéien e Mataarbechter dobäi, deen Iech hëlleft. Waart w.e.g. e Moment.

👤 D’KI huet de Chat un Äert Team weidergeleet · de Visiteur huet no enger Persoun gefrot

● Cyrus ass dem Chat bäigetrueden · 3:48 PM

CyrusIWWER TELEGRAM3:49 PM

Moien. Wéi kann ech Iech hëllefen?

Visiteur3:50 PM

Mir hunn e klengt Geschäft fir Déiereleckerlien a wëlle Marketing mat Influencer maachen. Wat géif dat kaschten?

Äntwert schreiwen…📅 bookMe

Visiteur #6917Offline · viru 4 Stonnen ugekuckt

GENEESO ELO

KucktE-Mail verifizéieren

StanduertUS

APPARAT

BrowserSafari op iOS

VERLAUF

Kënnt vunainfluencer.com

Fir d’éischt gesinnviru 4 Stonnen

KONVERSATIOUN

Éischte Mataarbechter6 Min.

KI-Äntwerten1

Chatgram · SupportBot

📧 Neien Support-Ticket

Ticket: #e0fb608b
Websäit: yourstore.com
Vun: [email protected]
Grond: Support
Titel: Duebel Bezuelung

Message

A chat disappeared after I made a payment, then a new payment option showed up. I think I have been charged twice. Can it be reversed?

↩ Next Step: Tap Reply to respond.

10:53 AM

↩ Reply again🌐 Translate ✨ AI reply 🚫 Spam✅ Close ✅ Answered by Cyrus

Your reply was sent to [email protected] · ticket #e0fb608b closed.

MenüSchreif eng Noriicht…

Alles dobäi

E komplette agenteschen Helpdesk,
ouni Helpdesk.

Keng Käschte pro Benotzer. Keen AI-Upgrade. All Abonnement enthält dat ganzt Toolset, och dat gratis.

En Agent, dee mat Ärem Backend verbonnen ass

MCP kann Bestellungen, Konten a Campagnen a Echtzäit liesen, déi vun Iech erlaabt Aktioune maachen an an Ärem Tounfall an all Sprooch äntweren – ronderëm d’Auer.

All Chat gëtt zu engem Ticket

Vollstännege Verlaf, Liesbestätegungen, Opruffzuelen, Äntwertzäiten a Statusännerunge mat engem Klick. An engem iwwerfëllten Inbox geet näischt méi verluer.

Onlimitéiert Agenten an Domainen

Füügt Äert ganzt Team an all Är Marken dobäi. Agencë verwalten all hir Clientë vun engem Kont aus, iwwer een zentralen Dashboard.

Iwwergab mat Kontext

Wann den Agent de Fall weiderleet oder Dir en un den Tech-, Sales- oder Rechnungsdéngscht weiderleet, ginn de ganze Verlaf, déi ofgeruff Donnéeën an déi scho probéiert Schrëtt mat weider. Keen muss sech widderhuelen.

Ranglëscht vun den Agenten

Äntwertquoten, Verdeelung vun den Äntwertzäiten an eng frëndlech Ranglëscht, déi de Support zu engem Spill mécht, dat Äert Team gewanne wëll.

E-Mail-Äntwerten mat Ärer Mark

Äntwerte kommen an Äre Faarwen, mat Ärem Logo an Ärer Ënnerschrëft per E-Mail bei de Clienten un. Si äntweren op d’E-Mail, an d’Äntwert kënnt an Ärem Kanal un.

Méisproocheg · iwwer 180 Sproochen

Zwee Leit, zwou Sproochen,
ee Gespréich.

The widget itself renders in any of 180+ languages, and you can set the AI agent to answer in whichever ones you choose. Your customer writes Japanese and reads Japanese. You write English and read English. Neither of you ever sees the other's language, and nobody switches tools to make it work.

🇯🇵 Customerwrites and reads Japanese ⇆ 🇬🇧 Youwrite and read English

🇪🇸 Spanish 🇫🇷 French 🇯🇵 Japanese 🇩🇪 German 🇧🇷 Portuguese 🇸🇦 Arabic 🇮🇳 Hindi 🇰🇷 Korean + 172 more

Mobile first

🏋 You are at the gym You are in line for coffee You are on the train You are on the couch

Your customer does not know
you are mid workout.

The agent has already answered, so your phone only buzzes for the ones that need you. Read the escalation from your lock screen, reply in two thumbs, and get back to your set. Meanwhile, your manager sees it all land in the desktop dashboard.

✓

Push notifications, instantly

Delivered through Telegram, Slack, or Messenger, apps your phone already trusts. No new app to install.

✓

Reply in seconds, from anywhere

The full ticket, customer history, and AI suggestions live right in the chat. Two thumbs is all it takes.

✓

Desktop for the deep work

Analytics, AI training, templates, and team management stay on the big screen, perfectly in sync with every phone.

chatgram.brandid.app/dashboard

CChatgram

Meng Tickets

Meng Agenten

AI Assistant

Analytics

Templates

OPEN3↓ 2 today

AVG RESPONSE47s↓ 12s

AI RESOLVED68%↑ 5%

JCJames Chen

Do you ship to Canada? 🇨🇦

OPEN · NOW

LPLucia Perez

¿Hacen envíos a México?

AI REPLIED

TWTom Wilson

Thanks, that fixed it!

CLOSED

🖥️ Your manager's view · live

6:42

Tuesday, August 11

Chatgram · Telegramnow

💬 New ticket #1042 · “Do you ship to Canada? 🇨🇦”

yourstore.com · James Chen

YOU · REPLIED FROM LOCK SCREEN

Yes! Free over $80, arrives in 3 to 5 days 🚚

✓ Delivered to James · 47s

Built-in integrations

Your DMs and your calendar,
inside the same inbox.

Chatgram is part of the brandID family, so two things your support team constantly switches apps for are already here.

Social DMsDMpro.app

InstagramTikTokvia

DMpro

Instagram and TikTok DMs land in the same Chatgram inbox as your website chats. Same agent, same AI, same history, one place to answer.

✓Answer IG and TikTok DMs from the Chatgram dashboard, Telegram or Slack ✓Let the AI agent handle them too, with the same rules and handoff ✓Comment-to-DM and bulk flows keep running on the DMpro side

Meeting linksbookMe

Füügt e Live-Buchungslink direkt an eng Äntwert un, ouni den Ticket ze verloossen. De Client wielt en Zäitraum, deen an deng tatsächlech Disponibilitéit passt, oder an déi vun engem Teamkolleeg.

bookme.brandID.app

✓Mat engem Tippen däin eegene Buchungslink oder dee vun engem Teamkolleeg asetzen ✓Berücksichtegt déi tatsächlech Disponibilitéit, fir datt s du ni en Zäitraum ubitts, deen net disponibel ass ✓Den AI-Agent kann en Uruff proposéieren, wann eng Fro besser live beäntwert gëtt

INBEGRAFF An all bezuelte Chatgram-Abonnement
si bookMe an DMpro onlimitéiert a gratis.

Keen Test an och kee Rabatt. All bezuelte Chatgram-Abonnement ëmfaasst onlimitéiert Buchungen iwwer bookMe an onlimitéiert Automatiséierung vu soziale DMs iwwer DMpro, ouni zousätzlech Käschten.

Team a Leeschtung

All Mark, all Agent,
ee Kanal.

Och mat fënnef Websäiten an engem Team vu sechs ass et nach ëmmer nëmmen eng Konversatioun. D'Tickete kommen no Produkt markéiert eran, d'Äntwerte ginn der Persoun zougeschriwwen, déi se geschéckt huet, an den AI steet och um Leaderboard a gëtt wéi all aneren Agent gezielt.

#supportAll Produkter · 6 Agenten

LIVE

yourstore.com#10422 MIN

„Liwwert Dir a Kanada, a wéi laang dauert d'Liwwerung?“

MKMaya huet geäntwert38s

dmpro.app#10439 MIN

„Meng geplangten DMs ginn zënter dem Update net méi verschéckt.“

RARahim huet geäntwert1m 04s

ainfluencer.com#104414 MIN

Liwwert Dir a Mexiko? · automatesch iwwersat ES → EN

AIDen AI-Assistent huet geäntwert2s

contactus.ai#104527 MIN

„Kann ech mäin Abonnement op den Joresplang ëmstellen?“

JLDe Jules huet geäntwert3m 12s

Ee Kanal. 4 Produkter, 6 Agenten, ouni tëscht Dashboards ze wiesselen.

🏆

Ranglëscht vun den AgentenDës Woch · all Produkter

LIVE

412TICKETS

47sØ ÄNTWERTZÄIT

96%GELÉIST

🥇

Maya Kowalski128 Äntwerten · 4 Produkter

31sØ ÄNTWERTZÄIT↓ 9s

🥈

Rahim Ansari96 Äntwerten · 3 Produkter

44sØ ÄNTWERTZÄIT↓ 4s

🥉

Jules Laurent81 Äntwerten · 2 Produkter

58sØ ÄNTWERTZÄIT↑ 6s

Tom Wilson63 Äntwerten · 2 Produkter

1m 12sØ ÄNTWERTZÄIT↓ 11s

✨

KI-Assistent44 ouni mënschlech Hëllef geléist

2sØ ÄNTWERTZÄIT24/7

/leaderboard Ruff et zu all Moment an Ärem Kanal op.

✓

No Produkt markéiert

Bei all Ticket steet d'Domain dobäi, fir datt eng Agence mat sechs Marken net d'Clientë vun de verschiddene Marken duerchernee bréngt.

✓

No Agent zougeuerdent

Wien op wéi enger Mark geäntwert huet a wéi séier. Voll Transparenz, ouni datt een e Rapport muss erstellen.

✓

Automatesch gemooss

Äntwertzäiten, Léisungsquoten a Rankings ginn a Echtzäit aktualiséiert. D'KI mécht och mat a geet éierlech domat ëm.

Contact form embed

Your contact page just became an agent.

Replace your old contact form with the same Chatgram widget. One snippet, and every submission is read, looked up against your backend, and often answered before anyone on your team opens it. Email, web, and chat, finally in one place.

✓

One snippet, zero code

Copy, paste, done. Works with or without the chat widget.

✓

Forms become tickets

Every submission gets history, status, response time tracking, and an owner.

✓

Matches your brand

Colors, fields, and the success message are all yours to customize.

Contact us

We usually reply within the hour.

Name

Maya Rodriguez

[email protected]

Message

Hi! Can I move my subscription to the annual plan?

Send message

New ticket #1043NOW

“Hi! Can I move my subscription to the annual plan?” · from contact form · [email protected]

The difference

A chatbot recites your FAQ.
An agent opens the record.

Scripted chatbots

Chatgram, agentic

✗Answers from a static FAQ it was trained on

✓Freet Äre Live-Backend iwwer MCP of a gëtt Äntwerten op Basis vun den tatsächlechen Donnéeën

✗„Gitt w.e.g. Är Bestellnummer un“

✓Fënnt d’Bestellung #1042 selwer, inklusiv Status a Tracking

✗Schwätzt, kann awer näischt maachen

✓Féiert déi Aktiounen aus, déi Dir erlaabt: Ëmtausch, Etiketten, Ofroen, Entwërf

✗Sackgaassen oder e Kontaktformular um 2 Auer moies

✓Leet de ganze Verlaf an eng Beschreiwung vun de versichte Schrëtt un eng Persoun weider

✗Honnerte méi fir KI, berechent pro Agent-Plaz

✓KI an all Plang, onlimitéiert vill Agenten, keng Käschte pro Plaz

✗En neien Dashboard, deen Äert Team léiere muss ze benotzen

✓Kommt an Telegram, Slack, Messenger oder de Browser, deen Äert Team schonn benotzt

✗Sproochbarrièren

✓Iwwersetzung an Echtzäit a méi wéi 180 Sproochen

Agentesche Support op Basis vun echten Donnéeën.
U e Mënsch weidergeleet op Slack. Ärem Browser. Messenger. Telegram.

The agent answers first.
Your team picks where it lands.

Agentic in three steps.
None of them involve a manual.

It does not guess. It looks it up.

Not a mockup.
This is the widget, answering.

Every case investigated against
what is actually in your backend.

Ären Support-Desk,
direkt an der KI, déi Dir scho benotzt.

The same tickets, in every interface.
Your agent and your people, all in sync.

E komplette agenteschen Helpdesk,
ouni Helpdesk.

Zwee Leit, zwou Sproochen,
ee Gespréich.

Your customer does not know
you are mid workout.

Your DMs and your calendar,
inside the same inbox.

All Mark, all Agent,
ee Kanal.

An drësseg Sekonne versteet Dir et.
An dräi Minutten beherrscht Dir et.

Your contact page just became an agent.

Contact us

A chatbot recites your FAQ.
An agent opens the record.

Funktionéiert iwwerall, wou Är Clientë sinn.

Den Agent äntwert direkt.
Äert Team gesäit nëmmen dat, wat wichteg ass.

Ären nächste Client tippt grad.
Ären Agent äntwert schonn.

The agent answers first.Your team picks where it lands.

Agentic in three steps.None of them involve a manual.

It does not guess. It looks it up.

Not a mockup.This is the widget, answering.

Every case investigated againstwhat is actually in your backend.

Ären Support-Desk,direkt an der KI, déi Dir scho benotzt.

The same tickets, in every interface.Your agent and your people, all in sync.

E komplette agenteschen Helpdesk,ouni Helpdesk.

Zwee Leit, zwou Sproochen,ee Gespréich.

Your customer does not knowyou are mid workout.

Your DMs and your calendar,inside the same inbox.

All Mark, all Agent,ee Kanal.

An drësseg Sekonne versteet Dir et.An dräi Minutten beherrscht Dir et.

Your contact page just became an agent.

Contact us

A chatbot recites your FAQ.An agent opens the record.

Funktionéiert iwwerall, wou Är Clientë sinn.

Den Agent äntwert direkt.Äert Team gesäit nëmmen dat, wat wichteg ass.

Ären nächste Client tippt grad.Ären Agent äntwert schonn.

The agent answers first.
Your team picks where it lands.

Agentic in three steps.
None of them involve a manual.

Not a mockup.
This is the widget, answering.

Every case investigated against
what is actually in your backend.

Ären Support-Desk,
direkt an der KI, déi Dir scho benotzt.

The same tickets, in every interface.
Your agent and your people, all in sync.

E komplette agenteschen Helpdesk,
ouni Helpdesk.

Zwee Leit, zwou Sproochen,
ee Gespréich.

Your customer does not know
you are mid workout.

Your DMs and your calendar,
inside the same inbox.

All Mark, all Agent,
ee Kanal.

An drësseg Sekonne versteet Dir et.
An dräi Minutten beherrscht Dir et.

A chatbot recites your FAQ.
An agent opens the record.

Den Agent äntwert direkt.
Äert Team gesäit nëmmen dat, wat wichteg ass.

Ären nächste Client tippt grad.
Ären Agent äntwert schonn.