Chatgram | Agentic AI Live Chat Connected To Your Backend Over MCP

Saluran pengalihan

Agen mangsuli dhisik.
Tim panjenengan milih saluran sing digunakake.

Umume obrolan ora bakal tekan panjenengan. Yen ana sing tekan, agen bakal nerusake kabeh obrolan, cathetan pelanggan, lan apa sing wis dicoba menyang aplikasi sing digunakake anggota tim kasebut. Pilih saluran sing cocog kanggo saben wong.

BARU WAÉ DILUNCURAKÉ

Slack

Terusake tiket menyang saluran Slack endi waé. Dhukungan dadi utas sing bisa dideleng, ditanggapi, lan dirampungake kabeh tim.

LANGSUNG

Browser

Dasbor web lengkap sing dilengkapi tiket, analitik, latihan AI, lan manajemen tim. Ora perlu aplikasi olahpesen.

BARU WAÉ DILUNCURAKÉ

Messenger

Tiket mlebu menyang kothak mlebu Messenger. Wangsulana pengunjung situs web saka aplikasi sing padha kanggo ngobrol karo kanca.

LANGSUNG

Telegram

Tiket mlebu menyang saluran panjenengan. Wangsulana saka telpon, komputer, utawa Telegram web. Kothak mlebu bisa diakses ing ngendi waé panjenengan.

Cara kerjané

Agen cerdas mung telung langkah.
Ora ana sing mbutuhake gawéan manual.

LANGKAH 1 Pasang widget

Paste one line of code, install the WordPress plugin, or add the Shopify app. Works on any site, app, or Chrome extension.

<script src="chatgram.js">

STEP 2 Connect your backend over MCP

Point the agent at your store or your app's own database. It reads orders, shipments, subscriptions, campaigns and accounts at the moment it is asked, so answers are real, not guessed.

MCP · Shopify · Woo · your API

STEP 3 It answers, you take the hard ones

The agent resolves what it can on the spot, in any language, around the clock. Refunds, edge cases and anything it is unsure of get handed to a human with the full thread attached.

Agentic AI · MCP

It does not guess. It looks it up.

Connect your ecommerce store or your software backend over MCP and the agent queries it mid conversation. Every answer carries the real order number, the real status, the real account, pulled the second it is asked.

✓

Connected to your backend, not a snapshot

MCP gives the agent live, read-time access to orders, shipments, subscriptions, campaigns and accounts. No nightly sync to go stale.

✓

It takes actions, not just answers

Look up an order, check a campaign, pull an invoice, draft the refund. You decide which actions it may take on its own and which need a human.

✓

Knows when to stop

Low confidence, an angry customer, or anything you flagged as human-only, and it escalates immediately with the full thread and what it already tried.

✓

Learns your product and your voice

Point it at your docs and catalog, turn on auto replies, and it keeps tuning on how your own agents actually answer, in 180+ languages.

MCP · Shopify Orders MCP · app database Help center · 214 articles

My campaign is still pending, and where is order #1042?

✨ AGENT · QUERYING BACKEND
Campaign “Spring Launch” is pending review, submitted 2 days ago, in the queue behind 3 others. Order #1042 shipped Tuesday, out for delivery today, tracking 1Z99A...

2 LIVE LOOKUPS · 1.4s · NO HUMAN NEEDED

Recorded live

Not a mockup.
This is the widget, answering.

A real conversation on a real site: the visitor asks about their account, the agent answers from live data, offers the next questions, and the moment the visitor asks for a person, it pulls one in and says so.

Asks a real question

No menu tree, no “press 1 for billing”. The visitor just types.

Answers with actual plans and payout rules

Pulled from the product, not from a generic FAQ paragraph.

Suggests the next question

It keeps the thread moving instead of waiting to be prompted.

“Connect me to a human”

It brings in a teammate, tells the visitor, and passes the whole conversation across.

LIVE WIDGET RECORDING

Real data, real answers

Every case investigated against
what is actually in your backend.

A scripted bot repeats your FAQ. An agent opens the record. Here is the same conversation on an ecommerce store and inside a software product.

ECOMMERCE · ORDER TRACKING

“I ordered last week and heard nothing. Where is it?”

orders.lookup by email fulfillment.track

Found order #1042, placed Oct 11. It shipped Tuesday with UPS and is out for delivery today, tracking 1Z99A... Want me to text you when it lands?

No order number needed. The agent found it from the email on file.

SAAS · ACCOUNT STATE

“Why is my campaign still not live?”

campaigns.get billing.status

Your campaign “Spring Launch” is pending review, submitted 2 days ago, third in the queue. Nothing is wrong with your account, and billing is current through Nov 3.

Reads your own database, so the answer matches your dashboard exactly.

ECOMMERCE · RETURNS

“The jacket does not fit, can I exchange for a medium?”

orders.lookup inventory.check returns.create

Order #0987 is inside the 30 day window and medium is in stock. I have started the exchange and emailed your prepaid label.

An allowed action, taken end to end. Refunds stay human-approved.

SAAS · ESKALASI

“Aku ditagih kaping pindho lan pengin iki dirampungake saiki.”

invoices.list → ketemu tagihan dobel → terusake

Wis dikonfirmasi ana rong tagihan tanggal 14 Okt. Saiki tak sambungake karo petugas, lan loro ID invoice wis dilampirake supaya sampeyan ora perlu mbaleni crita.

Bab dhuwit lan nesu kuwi urusane manungsa. Agen nyiapake kabeh, banjur menehi dalan.

Server MCP Chatgram

Meja dhukungan sampeyan,
ing njero AI sing wis sampeyan gunakake.

Chatgram nyedhiyakake server MCP dhewe, mula aplikasi AI favorit sampeyan dadi dasbor Chatgram lengkap. Bukak Claude, banjur takon kabeh tiket sing isih mbukak, waca obrolane, lan kirim balesan tanpa mbukak panel kita.

Claude ChatGPT Gemini Grok

✓

Aplikasi AI sampeyan dadi dasbor tenanan. Dudu mung dhaptar ringkesan. Deleng dhaptar, waca, tugasi, bales, lan tutup tiket nganggo idin sing padha karo akun sampeyan.

✓

Takon nganggo basa lumrah. “Apa sing durung dijawab wiwit wingi bengi?” “Gawekna rancangan balesan kanggo kabeh pitakon babagan pengiriman, lan tuduhna dhisik sadurunge dikirim.”

✓

Gunakake konteks sampeyan dhewe. AI sampeyan wis mbukak dokumen, gaya basa, lan piranti liyane. Wangsulan dhukungan ditulis ing panggonan sing padha karo sampeyan mikir.

✦ClaudeCHATGRAM MCP

Tuduhna kabeh tiket Chatgram sing isih mbukak.

⚙ chatgram · tickets.list(status:open) Sampeyan duwe 4 tiket mbukak ing 2 situs.

#1042Kurir kandha wis dikirim, nanging barangé ora tekaNUNGGU

#1043Can I move to the annual plan?NUNGGU

#1044¿Hacen envíos a México?AI HANDLED

#1045Double charge on Oct 14ESCALATED

Reply to #1043, confirm annual saves 2 months, and send my booking link.

⚙ chatgram · tickets.reply + bookme.link Sent. I confirmed the annual plan saves two months versus monthly and attached your bookMe link for a walkthrough.

✓ Replied from Claude · delivered to the visitor

One inbox, five surfaces

The same tickets, in every interface.
Your agent and your people, all in sync.

Every teammate picks their own surface: Slack, Messenger, Telegram, the browser Live Chat tab, or their own AI app over MCP. A reply sent from any one of them shows up in all the others and in the customer's chat instantly, right alongside everything the AI already handled. Nothing to sync, because it is all one inbox.

Slack · #support

MKRAJL+3

6 agents online

JCJames Chen2 min

My API integration returns a 403 after the update…

OPEN · ASSIGNED TO YOU

LPLucia Perez9 min

¿Hacen envíos a México? → translated for you

AI REPLIED · ES → EN

TWTom Wilson31 min

Thanks, that fixed it! Appreciate the fast reply.

CLOSED · BY RA

JAMES · TICKET #1042

My API integration keeps returning a 403 error after the latest update. Can someone take a look?

YOU · VIA SLACK

On it! Your key was rotated in the update. I just sent a fresh one to your email. Can you retry?

JAMES · SEEN 2X

Works perfectly now. You folks are fast! 🔥

Reply as your team…

chatgram-admin.brandid.app/admin/panel?page=live-chat

Chatgram Panel

LIVE CHATBook a demoCY

My Dashboard

My Websites

My Tickets

Live Chat 3

My Agents

AI Assistant

DM Pro

THE FAMILY

Our Apps

Waiting 3 Mine 0 AI 1 All open 4

Search chats

VVisitor #6917now

I’d like to talk to someone

WAITING · HANDED BY AI

LPVisitor #69189 min

¿Hacen envíos a México?

AI ANSWERED · ES

TWVisitor #691931 min

Where is order #1042?

CLOSED · BY AI

Visitor #6917app.ainfluencer.com · widget

live

Today

Visitor3:42 PM

I’d like to talk to someone

AI AssistantAI3:42 PM

I’ll bring in a teammate to assist you. Please hold on for a moment.

👤 AI handed the chat to your team · visitor requested a person

● Cyrus joined the chat · 3:48 PM

CyrusVIA TELEGRAM3:49 PM

Hi there. How can I help you?

Visitor3:50 PM

We run a small pet treat business and want influencer marketing. What would it cost?

Write a reply…📅 bookMe

Visitor #6917Offline · seen 4h ago

RIGHT NOW

ViewingVerify Email

LocationUS

DEVICE

BrowserSafari on iOS

JOURNEY

Came fromainfluencer.com

First seen4h ago

CONVERSATION

First human6m

AI answers1

Chatgram · Dhukunganbot

📧 New Support Ticket

Ticket: #e0fb608b
Website: yourstore.com
From: [email protected]
Reason: support
Title: Double payment

Message

A chat disappeared after I made a payment, then a new payment option showed up. I think I have been charged twice. Can it be reversed?

↩ Next Step: Tap Reply to respond.

10:53 AM

↩ Reply again🌐 Translate ✨ AI reply 🚫 Spam✅ Close ✅ Answered by Cyrus

Your reply was sent to [email protected] · ticket #e0fb608b closed.

MenuWrite a message…

Everything included

A full agentic help desk,
minus the help desk.

No seat fees. No AI upsell. Every plan, including free, ships with the whole toolkit.

An agent wired to your backend

MCP lets it read orders, accounts and campaigns live, take the actions you allow, and answer in your tone in any language, around the clock.

Every chat becomes a ticket

Full history, read receipts, view counts, response times, and one click statuses. Nothing gets lost in a noisy inbox again.

Unlimited agents and domains

Add your whole team and every brand you run. Agencies manage all their clients from one account, one master dashboard.

Handoff that carries context

When the agent escalates, or you route to tech, sales or billing, the full thread, the records it pulled and what it already tried travel with it. Nobody repeats themselves.

Agent leaderboard

Reply rates, response time distributions, and a friendly leaderboard that turns support into a game your team wants to win.

Branded email replies

Replies reach customers by email in your colors, your logo, your signature. They answer the email, it lands back in your channel.

Multilingual · 180+

Wong wong, rong basa,
siji obrolan.

Widget-e bisa ditampilake nganggo luwih saka 180 basa, lan sampeyan bisa nyetel agen AI supaya mangsuli nganggo basa sing dipilih. Pelanggan sampeyan nulis lan maca nganggo basa Jepang. Sampeyan nulis lan maca nganggo basa Inggris. Ora ana sing bakal ndeleng basa sing digunakake wong sijiné, lan ora perlu pindhah aplikasi supaya bisa ngobrol.

🇯🇵 Pelanggannulis lan maca nganggo basa Jepang ⇆ 🇬🇧 Sampeyannulis lan maca nganggo basa Inggris

🇪🇸 Basa Spanyol 🇫🇷 Basa Prancis 🇯🇵 Basa Jepang 🇩🇪 Basa Jerman 🇧🇷 Basa Portugis 🇸🇦 Basa Arab 🇮🇳 Basa Hindi 🇰🇷 Basa Korea + 172 manèh

Utamaké kanggo seluler

🏋 Sampeyan lagi ana ing gim Sampeyan lagi ngantre tuku kopi Sampeyan lagi numpak sepur Sampeyan lagi lungguh santai ing sofa

Pelanggan sampeyan ora ngerti
yen sampeyan lagi olahraga.

Agen wis mangsuli, mula telpon mung muni kanggo pesen sing mbutuhake sampeyan. Waca kabar eskalasi saka layar kunci, bales nganggo rong jempol, banjur nerusaké olahraga. Sauntara kuwi, manajer sampeyan bisa ndeleng kabeh pesen mlebu ing dashboard desktop.

✓

Notifikasi push, langsung

Dikirim liwat Telegram, Slack, utawa Messenger, aplikasi sing wis dipercaya ing telpon sampeyan. Ora perlu masang aplikasi anyar.

✓

Bales sajrone sawetara detik, saka ngendi wae

Tiket lengkap, riwayat pelanggan, lan saran AI langsung ana ing obrolan. Cukup nganggo rong jempol.

✓

Desktop kanggo pakaryan sing mbutuhake fokus

Analitik, latihan AI, cithakan, lan manajemen tim ana ing layar amba, lan tansah selaras karo kabeh telpon.

chatgram.brandid.app/dashboard

CChatgram

My Tickets

My Agents

AI Assistant

Analitik

Cithakan

BUKA3↓ 2 dina iki

RATA-RATA WAKTU TANGGEP47s↓ 12s

DITANGANI AI68%↑ 5%

JCJames Chen

Apa sampeyan ngirim barang menyang Kanada? 🇨🇦

BUKA · SAIKI

LPLucia Perez

¿Hacen envíos a México?

DIWANGSULI AI

TWTom Wilson

Matur nuwun, saiki wis beres!

DITUTUP

🖥️ Tampilan manajermu · langsung

6:42

Selasa, 11 Agustus

Chatgram · Telegramnow

💬 Tiket anyar #1042 · “Apa sampeyan ngirim barang menyang Kanada? 🇨🇦”

yourstore.com · James Chen

SAMPEYAN · MBALAS SAKA LAYAR KUNCI

Ya! Gratis yen luwih saka $80, tekan sajrone 3 nganti 5 dina 🚚

✓ Wis dikirim menyang James · 47s

Integrasi bawaan

DM lan tanggalanmu,
ana ing kothak mlebu sing padha.

Chatgram kalebu kulawarga brandID, mula rong perkara sing kerep nggawe tim dhukunganmu kudu pindhah aplikasi wis kasedhiya ing kene.

DM sosialDMpro.app

InstagramTikTokliwat

DMpro

DM saka Instagram lan TikTok mlebu ing kothak mlebu Chatgram sing padha karo obrolan saka situs webmu. Agen sing padha, AI sing padha, riwayat sing padha, sak panggonan kanggo mbales.

✓Bales DM IG lan TikTok saka dasbor Chatgram, Telegram utawa Slack ✓AI uga bisa nangani DM kasebut, nganggo aturan lan alih-tangan sing padha ✓Alur komentar-kanggo-DM lan kiriman massal tetep mlaku ing DMpro

Tautan rapatbookMe

Drop a live booking link into any reply without leaving the ticket. The customer picks a slot against your real availability, or any teammate's.

bookme.brandID.app

✓One tap to insert your own or a teammate's booking link ✓Reads real availability, so you never offer a slot you do not have ✓The AI agent can offer a call when a question is better handled live

INCLUDED Any paid Chatgram plan?
bookMe and DMpro are unlimited, free.

Not a trial and not a discount. Every paid Chatgram plan carries unlimited bookMe scheduling and unlimited DMpro social DM automation at no extra cost.

Team & performance

Every brand, every agent,
one channel.

Run five websites with a team of six and it is still one conversation. Tickets arrive tagged by product, replies are attributed to whoever sent them, and the AI is on the leaderboard too, counted like any other agent.

#supportAll products · 6 agents

LANGSUNG

yourstore.com#10422 MIN

“Do you ship to Canada, and how long does delivery take?”

MKMaya answered38s

dmpro.app#10439 MIN

“My scheduled DMs stopped sending after the update.”

RARahim answered1m 04s

ainfluencer.com#104414 MIN

¿Hacen envíos a México? · auto translated ES → EN

AIAI assistant answered2s

contactus.ai#104527 MIN

“Can I move my subscription to the annual plan?”

JLJules answered3m 12s

One channel. 4 products, 6 agents, zero switching between dashboards.

🏆

Agent leaderboardThis week · all products

LANGSUNG

412TICKETS

47sAVG REPLY

96%RESOLVED

🥇

Maya Kowalski128 replies · 4 products

31sAVG REPLY↓ 9s

🥈

Rahim Ansari96 replies · 3 products

44sAVG REPLY↓ 4s

🥉

Jules Laurent81 replies · 2 products

58sAVG REPLY↑ 6s

Tom Wilson63 replies · 2 products

1m 12sAVG REPLY↓ 11s

✨

AI assistant44 resolved without a human

2sAVG REPLY24/7

/leaderboard Pull it up in your channel any time.

✓

Tagged by product

Every ticket carries its domain, so a six brand agency never mixes up whose customer is whose.

✓

Attributed by agent

Who replied, how fast, on which brand. Full accountability without anyone filing a report.

✓

Measured automatically

Response times, resolution rates, and rankings update live. The AI competes too, and it is honest about it.

Semat formulir kontak

Kaca kontak sampeyan saiki wis dadi agen.

Ganti formulir kontak lawas nganggo widget Chatgram sing padha. Cukup siji snippet, lan saben pesen sing dikirim bakal diwaca, dicocogake karo data ing backend sampeyan, lan asring wis dijawab sadurunge ana anggota tim sing mbukak. Email, web, lan obrolan, saiki kabeh ana ing siji panggonan.

✓

Siji snippet, tanpa kode

Salin, tempel, rampung. Bisa digunakake nganggo utawa tanpa widget obrolan.

✓

Formulir dadi tiket

Saben pesen sing dikirim bakal disimpen riwayate, statuse, wektu tanggapane dilacak, lan diwenehi penanggung jawab.

✓

Cocog karo merek sampeyan

Werna, kolom, lan pesen konfirmasi bisa sampeyan atur.

Hubungi kita

Biasane kita mbales sajrone sakjam.

Jeneng

Maya Rodriguez

[email protected]

Message

Hai! Apa aku bisa ngganti langgananku dadi paket taunan?

Kirim pesen

Tiket anyar #1043SAIKI

“Hai! Apa aku bisa ngganti langgananku dadi paket taunan?” · saka formulir kontak · [email protected]

Bedane

Chatbot mung maca FAQ.
Agen mbukak rekaman.

Chatbot sing wis diprogram

Chatgram, agen otonom

✗Njawab adhedhasar FAQ statis sing digunakake kanggo nglatih

✓Queries your live backend over MCP and answers from the actual record

✗“Please provide your order number”

✓Finds order #1042 itself, with status and tracking

✗Talks, but cannot do anything

✓Takes the actions you allow: exchanges, labels, lookups, drafts

✗Dead ends, or a ticket form at 2am

✓Hands off to a human with the whole thread and what it tried

✗Hundreds extra for AI, charged per agent seat

✓AI on every plan, unlimited agents, zero seat fees

✗A new dashboard your team must learn

✓Lands in Telegram, Slack, Messenger or the browser they already use

✗Language barriers

✓Real time translation in 180+ languages

Agentic support, grounded in real data.
Handed to a human in Slack. your browser. Messenger. Telegram.

Agen mangsuli dhisik.
Tim panjenengan milih saluran sing digunakake.

Agen cerdas mung telung langkah.
Ora ana sing mbutuhake gawéan manual.

It does not guess. It looks it up.

Not a mockup.
This is the widget, answering.

Every case investigated against
what is actually in your backend.

Meja dhukungan sampeyan,
ing njero AI sing wis sampeyan gunakake.

The same tickets, in every interface.
Your agent and your people, all in sync.

A full agentic help desk,
minus the help desk.

Wong wong, rong basa,
siji obrolan.

Pelanggan sampeyan ora ngerti
yen sampeyan lagi olahraga.

DM lan tanggalanmu,
ana ing kothak mlebu sing padha.

Every brand, every agent,
one channel.

Mung telung puluh detik kanggo mangerteni.
Mung telung menit kanggo nguwasani.

Kaca kontak sampeyan saiki wis dadi agen.

Hubungi kita

Chatbot mung maca FAQ.
Agen mbukak rekaman.

Works wherever your customers are.

The agent answers instantly.
Your team only sees what matters.

Your next customer is typing.
Your agent is already answering.

Agen mangsuli dhisik.Tim panjenengan milih saluran sing digunakake.

Agen cerdas mung telung langkah.Ora ana sing mbutuhake gawéan manual.

It does not guess. It looks it up.

Not a mockup.This is the widget, answering.

Every case investigated againstwhat is actually in your backend.

Meja dhukungan sampeyan,ing njero AI sing wis sampeyan gunakake.

The same tickets, in every interface.Your agent and your people, all in sync.

A full agentic help desk,minus the help desk.

Wong wong, rong basa,siji obrolan.

Pelanggan sampeyan ora ngertiyen sampeyan lagi olahraga.

DM lan tanggalanmu,ana ing kothak mlebu sing padha.

Every brand, every agent,one channel.

Mung telung puluh detik kanggo mangerteni.Mung telung menit kanggo nguwasani.

Kaca kontak sampeyan saiki wis dadi agen.

Hubungi kita

Chatbot mung maca FAQ.Agen mbukak rekaman.

Works wherever your customers are.

The agent answers instantly.Your team only sees what matters.

Your next customer is typing.Your agent is already answering.

Agen mangsuli dhisik.
Tim panjenengan milih saluran sing digunakake.

Agen cerdas mung telung langkah.
Ora ana sing mbutuhake gawéan manual.

Not a mockup.
This is the widget, answering.

Every case investigated against
what is actually in your backend.

Meja dhukungan sampeyan,
ing njero AI sing wis sampeyan gunakake.

The same tickets, in every interface.
Your agent and your people, all in sync.

A full agentic help desk,
minus the help desk.

Wong wong, rong basa,
siji obrolan.

Pelanggan sampeyan ora ngerti
yen sampeyan lagi olahraga.

DM lan tanggalanmu,
ana ing kothak mlebu sing padha.

Every brand, every agent,
one channel.

Mung telung puluh detik kanggo mangerteni.
Mung telung menit kanggo nguwasani.

Chatbot mung maca FAQ.
Agen mbukak rekaman.

The agent answers instantly.
Your team only sees what matters.

Your next customer is typing.
Your agent is already answering.