Chatgram | Ubufasha bwo kuganira bwifashisha AI ihuza na sisitemu yawe binyuze muri MCP

Handoff channels

The agent answers first.
Your team picks where it lands.

Most conversations never reach you. When one does, the agent hands over the full thread, the customer record, and what it already tried, into the app that team member lives in. Mix and match per person.

JUST LANDED

Slack

Route tickets into any Slack channel. Support becomes a thread your whole team can see, jump into, and resolve.

LIVE

Browser

A full web dashboard with tickets, analytics, AI training, and team management. No messenger required at all.

JUST LANDED

Messenger

Tickets land in your Messenger inbox. Answer website visitors from the same app you use to chat with friends.

LIVE

Telegram

Tickets arrive in your channel. Reply from your phone, desktop, or Telegram web. Your inbox goes wherever you go.

Uko bikora

Agentic in three steps.
None of them involve a manual.

INTAMBWE YA 1 Drop in the widget

Shyiramo umurongo umwe wa kode, ushyiremo plugin ya WordPress, cyangwa wongereho porogaramu ya Shopify. Bikora ku rubuga urwo ari rwo rwose, muri porogaramu iyo ari yo yose, cyangwa muri extension ya Chrome.

<script src="chatgram.js">

INTAMBWE YA 2 Huza backend yawe ukoresheje MCP

Reka umukozi wa AI agere ku bubiko bwawe cyangwa kuri database ya porogaramu yawe. Iyo abajijwe, ahita asoma amakuru y’amabwiriza, ibyoherejwe, abiyandikishije, ubukangurambaga na konti, bityo ibisubizo bikaba ari ukuri aho kuba ibyo ahimba.

MCP · Shopify · Woo · your API

INTAMBWE YA 3 Asubiza, wowe ugafata ibibazo bikomeye

Umukozi wa AI akemura ako kanya ibyo ashoboye, mu rurimi urwo ari rwo rwose kandi igihe cyose. Ibyerekeye gusubizwa amafaranga, ibibazo bidasanzwe n’ibyo adashidikanyaho bihita bihabwa umuntu, hamwe n’ibiganiro byose.

AI ikora ibikorwa · MCP

Ntagira ibyo ahimba. Arabishakisha.

Huza ububiko bwawe bw’ubucuruzi kuri interineti cyangwa backend ya porogaramu yawe ukoresheje MCP, maze umukozi wa AI abishakishe mu gihe muganira. Buri gisubizo kiba kirimo nimero nyayo y’itegeko, uko rihagaze koko na konti nyayo, byose bigakururwa ako kanya abajijwe.

✓

Ahujwe na backend yawe, si kopi y’amakuru ya kera

MCP iha umukozi wa AI uburenganzira bwo kubona amakuru agezweho y’itegeko, ibyoherejwe, abiyandikishije, ubukangurambaga na konti. Nta guhuza amakuru buri joro ngo aze guhinduka ashaje.

✓

Afata ingamba, ntiyishakira ibisubizo gusa

Shakisha itegeko, genzura ubukangurambaga, shaka inyemezabuguzi, tegura gusubiza amafaranga. Wowe uhitamo ibikorwa ashobora gukora wenyine n’ibikeneye umuntu.

✓

Amenya igihe agomba guhagarara

Iyo atizeye neza igisubizo, umukiriya arakaye, cyangwa ikibazo ari icyo washyizeho ko kigomba gukemurwa n’umuntu gusa, ahita akigeza ku muntu hamwe n’ibiganiro byose n’ibyo yari amaze kugerageza.

✓

Yiga ibicuruzwa byawe n’imvugo ukoresha

Mwereke inyandiko n’ibicuruzwa byawe, ufungure ibisubizo byikora, maze akomeze kunoza ibisubizo ashingiye ku buryo abakozi bawe basubiza, mu ndimi zisaga 180.

MCP · Amategeko ya Shopify MCP · database ya porogaramu Ikigo cy’ubufasha · inyandiko 214

Ubukangurambaga bwanjye buracyategereje, kandi itegeko #1042 rigeze he?

✨ UMUKOZI WA AI · ARASHAKISHA MURI BACKEND
Ubukangurambaga “Spring Launch” buracyategereje ko busuzumwa; bwoherejwe mu minsi 2 ishize kandi buri mu murongo inyuma y’ubundi 3. Itegeko #1042 ryoherejwe ku wa Kabiri, riragezwa uyu munsi. Kode yo gukurikirana: 1Z99A...

IBYASHATSWEMO 2 BIRIHO · 1.4s · NTA MUNTU UKENEWE

Byafashwe ako kanya

Si ishusho y’icyitegererezo.
Ni akadirishya k’ikiganiro, kari gusubiza.

Ikiganiro nyacyo ku rubuga nyarwo: umushyitsi abaza ibyerekeye konti ye, umukozi wa AI akamusubiza akoresheje amakuru agezweho, akamwereka ibibazo ashobora gukurikiraho. Umushyitsi nasaba kuvugana n’umuntu, ahita amuhuza na we kandi akabimumenyesha.

Abaza ikibazo nyacyo

Nta rutonde rw’ibyiciro, nta “kanda 1 niba ushaka serivisi z’ishyurana”. Umushyitsi yandika gusa.

Answers with actual plans and payout rules

Pulled from the product, not from a generic FAQ paragraph.

Suggests the next question

It keeps the thread moving instead of waiting to be prompted.

“Nhuza n’umukozi”

It brings in a teammate, tells the visitor, and passes the whole conversation across.

AMASHUSHO Y’IKIGANIRO GIKORA

Real data, real answers

Every case investigated against
what is actually in your backend.

A scripted bot repeats your FAQ. An agent opens the record. Here is the same conversation on an ecommerce store and inside a software product.

ECOMMERCE · ORDER TRACKING

“I ordered last week and heard nothing. Where is it?”

orders.lookup by email fulfillment.track

Found order #1042, placed Oct 11. It shipped Tuesday with UPS and is out for delivery today, tracking 1Z99A... Want me to text you when it lands?

No order number needed. The agent found it from the email on file.

SAAS · ACCOUNT STATE

“Why is my campaign still not live?”

campaigns.get billing.status

Your campaign “Spring Launch” is pending review, submitted 2 days ago, third in the queue. Nothing is wrong with your account, and billing is current through Nov 3.

Reads your own database, so the answer matches your dashboard exactly.

ECOMMERCE · RETURNS

“The jacket does not fit, can I exchange for a medium?”

orders.lookup inventory.check returns.create

Order #0987 is inside the 30 day window and medium is in stock. I have started the exchange and emailed your prepaid label.

An allowed action, taken end to end. Refunds stay human-approved.

SAAS · ESCALATION

“I was charged twice and I want this fixed now.”

invoices.list → duplicate found → escalate

Confirmed two charges on Oct 14. Handing you to a person now, with both invoice IDs attached, so nobody asks you to repeat this.

Money and anger are human work. The agent prepares it, then steps aside.

Chatgram MCP server

Your support desk,
inside the AI you already use.

Chatgram exposes its own MCP server, so your favourite AI app becomes a full Chatgram dashboard. Open Claude and ask for every open ticket, read the thread, and send the reply without ever opening our panel.

Claude ChatGPT Gemini Grok

✓

Your AI app is a real dashboard. Not a summary feed. List, read, assign, reply and close, with the same permissions your account already has.

✓

Ask in plain language. “What is still unanswered from last night?” “Draft replies to all the shipping questions and show me before sending.”

✓

Bring your own context. Your AI already has your docs, your tone and your other tools open. Support answers get written in the same place you think.

✦ClaudeCHATGRAM MCP

Show me all open Chatgram tickets.

⚙ chatgram · tickets.list(status:open) You have 4 open across 2 sites.

#1042Courier says delivered, never arrivedWAITING

#1043Can I move to the annual plan?WAITING

#1044¿Hacen envíos a México?AI HANDLED

#1045Double charge on Oct 14ESCALATED

Reply to #1043, confirm annual saves 2 months, and send my booking link.

⚙ chatgram · tickets.reply + bookme.link Sent. I confirmed the annual plan saves two months versus monthly and attached your bookMe link for a walkthrough.

✓ Replied from Claude · delivered to the visitor

One inbox, five surfaces

The same tickets, in every interface.
Your agent and your people, all in sync.

Every teammate picks their own surface: Slack, Messenger, Telegram, the browser Live Chat tab, or their own AI app over MCP. A reply sent from any one of them shows up in all the others and in the customer's chat instantly, right alongside everything the AI already handled. Nothing to sync, because it is all one inbox.

Slack · #support

MKRAJL+3

6 agents online

JCJames Chen2 min

My API integration returns a 403 after the update…

OPEN · ASSIGNED TO YOU

LPLucia Perez9 min

¿Hacen envíos a México? → translated for you

AI REPLIED · ES → EN

TWTom Wilson31 min

Thanks, that fixed it! Appreciate the fast reply.

CLOSED · BY RA

JAMES · TICKET #1042

My API integration keeps returning a 403 error after the latest update. Can someone take a look?

YOU · VIA SLACK

On it! Your key was rotated in the update. I just sent a fresh one to your email. Can you retry?

JAMES · SEEN 2X

Works perfectly now. You folks are fast! 🔥

Reply as your team…

chatgram-admin.brandid.app/admin/panel?page=live-chat

Chatgram Panel

LIVE CHATSaba kwerekwa uko ikoraCY

My Dashboard

My Websites

My Tickets

Live Chat 3

My Agents

AI Assistant

DM Pro

THE FAMILY

Our Apps

Waiting 3 Mine 0 AI 1 All open 4

Search chats

VVisitor #6917now

I’d like to talk to someone

WAITING · HANDED BY AI

LPVisitor #69189 min

¿Hacen envíos a México?

AI ANSWERED · ES

TWVisitor #691931 min

Where is order #1042?

CLOSED · BY AI

Visitor #6917app.ainfluencer.com · widget

live

Today

Visitor3:42 PM

I’d like to talk to someone

AI AssistantAI3:42 PM

I’ll bring in a teammate to assist you. Please hold on for a moment.

👤 AI handed the chat to your team · visitor requested a person

● Cyrus joined the chat · 3:48 PM

CyrusVIA TELEGRAM3:49 PM

Hi there. How can I help you?

Visitor3:50 PM

We run a small pet treat business and want influencer marketing. What would it cost?

Write a reply…📅 bookMe

Visitor #6917Offline · seen 4h ago

RIGHT NOW

ViewingVerify Email

LocationUS

DEVICE

BrowserSafari on iOS

JOURNEY

Came fromainfluencer.com

First seen4h ago

CONVERSATION

First human6m

AI answers1

Chatgram · Supportbot

📧 New Support Ticket

Ticket: #e0fb608b
Website: yourstore.com
From: [email protected]
Reason: support
Title: Double payment

Message

A chat disappeared after I made a payment, then a new payment option showed up. I think I have been charged twice. Can it be reversed?

↩ Next Step: Tap Reply to respond.

10:53 AM

↩ Reply again🌐 Translate ✨ AI reply 🚫 Spam✅ Close ✅ Answered by Cyrus

Your reply was sent to [email protected] · ticket #e0fb608b closed.

IbikubiyemoWrite a message…

Everything included

A full agentic help desk,
minus the help desk.

No seat fees. No AI upsell. Every plan, including free, ships with the whole toolkit.

An agent wired to your backend

MCP lets it read orders, accounts and campaigns live, take the actions you allow, and answer in your tone in any language, around the clock.

Buri kiganiro gihinduka itike

Full history, read receipts, view counts, response times, and one click statuses. Nothing gets lost in a noisy inbox again.

Unlimited agents and domains

Add your whole team and every brand you run. Agencies manage all their clients from one account, one master dashboard.

Handoff that carries context

When the agent escalates, or you route to tech, sales or billing, the full thread, the records it pulled and what it already tried travel with it. Nobody repeats themselves.

Agent leaderboard

Reply rates, response time distributions, and a friendly leaderboard that turns support into a game your team wants to win.

Branded email replies

Replies reach customers by email in your colors, your logo, your signature. They answer the email, it lands back in your channel.

Multilingual · 180+

Two people, two languages,
one conversation.

The widget itself renders in any of 180+ languages, and you can set the AI agent to answer in whichever ones you choose. Your customer writes Japanese and reads Japanese. You write English and read English. Neither of you ever sees the other's language, and nobody switches tools to make it work.

🇯🇵 Customeryandika kandi agasoma mu Kiyapani ⇆ 🇬🇧 Wowewandika kandi ugasoma mu Cyongereza

🇪🇸 Spanish 🇫🇷 French 🇯🇵 Japanese 🇩🇪 German 🇧🇷 Portuguese 🇸🇦 Arabic 🇮🇳 Hindi 🇰🇷 Korean + 172 more

Mobile first

🏋 You are at the gym You are in line for coffee You are on the train You are on the couch

Your customer does not know
you are mid workout.

The agent has already answered, so your phone only buzzes for the ones that need you. Read the escalation from your lock screen, reply in two thumbs, and get back to your set. Meanwhile, your manager sees it all land in the desktop dashboard.

✓

Push notifications, instantly

Delivered through Telegram, Slack, or Messenger, apps your phone already trusts. No new app to install.

✓

Reply in seconds, from anywhere

The full ticket, customer history, and AI suggestions live right in the chat. Two thumbs is all it takes.

✓

Desktop for the deep work

Analytics, AI training, templates, and team management stay on the big screen, perfectly in sync with every phone.

chatgram.brandid.app/dashboard

CChatgram

My Tickets

My Agents

AI Assistant

Analytics

Templates

OPEN3↓ 2 today

AVG RESPONSE47s↓ 12s

BYAKEMUWE NA AI68%↑ 5%

JCJames Chen

Mugeza ibicuruzwa muri Canada? 🇨🇦

BIFUNGUYE · UBU

LPLucia Perez

¿Hacen envíos a México?

AI YARASUBIJE

TWTom Wilson

Murakoze, ikibazo cyakemutse!

BYAFUNZWE

🖥️ Ibyo umuyobozi abona · biri kuba ako kanya

6:42

Ku wa Kabiri, tariki ya 11 Kanama

Chatgram · Telegramnow

💬 Itike nshya #1042 · “Mugeza ibicuruzwa muri Canada? 🇨🇦”

yourstore.com · James Chen

WASUBIJE UHEREYE KURI EKRANI IFUNZE

Yego! Koherezwa ni ubuntu iyo uguze ibirenze $80, bigera mu minsi 3 kugeza kuri 5 🚚

✓ Byagejejwe kuri James · 47s

Ihuza rya serivisi ryinjiyemo

Ubutumwa bwihariye na kalendari byawe,
mu gasanduku kamwe k'ubutumwa.

Chatgram iri mu muryango wa brandID, bityo ibintu bibiri itsinda ryanyu rishinzwe gufasha abakiriya rihora rihinduranya porogaramu kugira ngo rikore, bisanzwe biri hano.

Ubutumwa bwihariye bwo ku mbuga nkoranyambagaDMpro.app

InstagramTikTokbinyuze kuri

DMpro

Ubutumwa bwihariye bwo kuri Instagram na TikTok bujya mu gasanduku kamwe ka Chatgram nk'ubutumwa bwo ku rubuga rwanyu. Umukozi umwe, AI imwe, amateka amwe—ahasubirirwa hamwe.

✓Subiza ubutumwa bwihariye bwo kuri IG na TikTok ukoresheje ikibaho cya Chatgram, Telegram cyangwa Slack ✓Reka na AI ifashe kubusubiza, ikurikiza amabwiriza amwe n'uko igomba kubushyikiriza umukozi ✓Uburyo bwo kohereza ubutumwa bwite usubiza ibitekerezo n'ubwo kohereza bwinshi bukomeza gukora muri DMpro

Amahuza yo guteganya inamabookMe

Drop a live booking link into any reply without leaving the ticket. The customer picks a slot against your real availability, or any teammate's.

bookme.brandID.app

✓One tap to insert your own or a teammate's booking link ✓Reads real availability, so you never offer a slot you do not have ✓The AI agent can offer a call when a question is better handled live

BIRIMO Gahunda iyo ari yo yose ya Chatgram yishyuwe?
bookMe na DMpro ntibigira umupaka kandi ni ubuntu.

Si igerageza cyangwa igabanyirizwa ry’igiciro. Buri gahunda ya Chatgram yishyuwe ikubiyemo bookMe yo guteganya gahunda zitagira umupaka na DMpro yo gukoresha ubutumwa bwihariye bwo ku mbuga nkoranyambaga mu buryo bwikora, nta yandi mafaranga.

Team & performance

Every brand, every agent,
one channel.

Run five websites with a team of six and it is still one conversation. Tickets arrive tagged by product, replies are attributed to whoever sent them, and the AI is on the leaderboard too, counted like any other agent.

#supportAll products · 6 agents

LIVE

yourstore.com#10422 MIN

“Do you ship to Canada, and how long does delivery take?”

MKMaya answered38s

dmpro.app#10439 MIN

“My scheduled DMs stopped sending after the update.”

RARahim answered1m 04s

ainfluencer.com#104414 MIN

¿Hacen envíos a México? · auto translated ES → EN

AIAI assistant answered2s

contactus.ai#104527 MIN

“Can I move my subscription to the annual plan?”

JLJules answered3m 12s

One channel. 4 products, 6 agents, zero switching between dashboards.

🏆

Agent leaderboardThis week · all products

LIVE

412TICKETS

47sAVG REPLY

96%RESOLVED

🥇

Maya Kowalski128 replies · 4 products

31sAVG REPLY↓ 9s

🥈

Rahim Ansari96 replies · 3 products

44sAVG REPLY↓ 4s

🥉

Jules Laurent81 replies · 2 products

58sAVG REPLY↑ 6s

Tom Wilson63 replies · 2 products

1m 12sAVG REPLY↓ 11s

✨

AI assistant44 resolved without a human

2sAVG REPLY24/7

/leaderboard Pull it up in your channel any time.

✓

Tagged by product

Every ticket carries its domain, so a six brand agency never mixes up whose customer is whose.

✓

Attributed by agent

Who replied, how fast, on which brand. Full accountability without anyone filing a report.

✓

Measured automatically

Response times, resolution rates, and rankings update live. The AI competes too, and it is honest about it.

Shyiramo ifishi yo kutwandikira

Urupapuro rwawe rwo kutwandikira rwabaye umukozi usubiza abakiriya.

Simbuza ifishi yawe ishaje yo kutwandikira na widget imwe ya Chatgram. Shyiramo agace kamwe ka kode, maze buri butumwa bwoherejwe busomwe, bugenzurwe muri sisitemu yawe, kandi akenshi busubizwe mbere y’uko hagira uwo mu itsinda ryawe abufungura. Imeyili, urubuga na chat, byose amaherezo biri ahantu hamwe.

✓

Agace kamwe ka kode, nta yindi kode wandika

Koporora, shyiramo, birarangiye. Ikora ufite cyangwa udafite widget ya chat.

✓

Ifishi zihinduka amatike

Buri butumwa bwoherejwe bubikwa hamwe n’amateka yabwo, uko buhagaze, igihe cyo kubusubiza n’uwabushinzwe.

✓

Ijyana n’ikirango cyawe

Amabara, imyanya yo kuzuza n’ubutumwa bw’icyemezo, byose ushobora kubihindura.

Twandikire

Ubusanzwe dusubiza mu gihe cy’isaha imwe.

Izina

Maya Rodriguez

Imeyili

[email protected]

Message

Muraho! Ese nshobora kwimurira ifatabuguzi ryanjye kuri gahunda y’umwaka?

Ohereza ubutumwa

Itike nshya #1043UBU

“Muraho! Ese nshobora kwimurira ifatabuguzi ryanjye kuri gahunda y’umwaka?” · biturutse ku ifishi yo kutwandikira · [email protected]

Itandukaniro

Chatbot isubiramo ibisubizo byo muri FAQ.
Umukozi afungura inyandiko y’umukiriya.

Chatbot zikurikiza inyandiko zateguwe

Chatgram, umukozi w’ubwenge bw’ubukorano

✗Ibisubizo biva muri FAQ ihamye yatojweho

✓Igenzura amakuru ari muri sisitemu yawe ikora binyuze muri MCP, risubize rishingiye ku makuru nyayo

✗“Tanga nimero yawe y’itumiza”

✓Rihita ribona itumiza #1042, uko rihagaze n’amakuru yo kurikurikirana

✗Rirasubiza, ariko ntacyo rishobora gukora

✓Rikora ibyo wemereye: guhinduranya ibicuruzwa, gukora ibirango, gushakisha amakuru no gutegura ubutumwa

✗Utagira aho ugera, cyangwa ugasanga urupapuro rwo gusaba ubufasha saa munani z’ijoro

✓Ruhereza ikibazo umukozi, rumwoherereze ibiganiro byose n’ibyo rwagerageje gukora

✗Ukoresha amagana y’amafaranga y’inyongera kuri AI, wishyura kuri buri mukozi

✓AI iri muri buri gahunda, abakozi batagira umubare ntaho bishyurirwa

✗Dashboard nshya itsinda ryawe rigomba kwiga gukoresha

✓Ubutumwa bugera kuri Telegram, Slack, Messenger cyangwa mushakisha basanzwe bakoresha

✗Imbogamizi z’ururimi

✓Ubusemuzi bw’ako kanya mu ndimi zisaga 180

Ubufasha bukoresha AI yigenzura, bushingiye ku makuru nyayo.
Bwoherezwa ku muntu ukoresha Slack. mushakisha yawe. Messenger. Telegram.

The agent answers first.
Your team picks where it lands.

Agentic in three steps.
None of them involve a manual.

Ntagira ibyo ahimba. Arabishakisha.

Si ishusho y’icyitegererezo.
Ni akadirishya k’ikiganiro, kari gusubiza.

Every case investigated against
what is actually in your backend.

Your support desk,
inside the AI you already use.

The same tickets, in every interface.
Your agent and your people, all in sync.

A full agentic help desk,
minus the help desk.

Two people, two languages,
one conversation.

Your customer does not know
you are mid workout.

Ubutumwa bwihariye na kalendari byawe,
mu gasanduku kamwe k'ubutumwa.

Every brand, every agent,
one channel.

Amasegonda mirongo itatu yo kubyumva.
Iminota itatu yo kubimenya neza.

Urupapuro rwawe rwo kutwandikira rwabaye umukozi usubiza abakiriya.

Twandikire

Chatbot isubiramo ibisubizo byo muri FAQ.
Umukozi afungura inyandiko y’umukiriya.

Ikora aho abakiriya bawe bari hose.

Umukozi asubiza ako kanya.
Ikipe yawe ibona gusa iby’ingenzi.

Umukiriya wawe utaha arimo kwandika.
Umukozi wawe yamaze gusubiza.

The agent answers first.Your team picks where it lands.

Agentic in three steps.None of them involve a manual.

Ntagira ibyo ahimba. Arabishakisha.

Si ishusho y’icyitegererezo.Ni akadirishya k’ikiganiro, kari gusubiza.

Every case investigated againstwhat is actually in your backend.

Your support desk,inside the AI you already use.

The same tickets, in every interface.Your agent and your people, all in sync.

A full agentic help desk,minus the help desk.

Two people, two languages,one conversation.

Your customer does not knowyou are mid workout.

Ubutumwa bwihariye na kalendari byawe,mu gasanduku kamwe k'ubutumwa.

Every brand, every agent,one channel.

Amasegonda mirongo itatu yo kubyumva.Iminota itatu yo kubimenya neza.

Urupapuro rwawe rwo kutwandikira rwabaye umukozi usubiza abakiriya.

Twandikire

Chatbot isubiramo ibisubizo byo muri FAQ.Umukozi afungura inyandiko y’umukiriya.

Ikora aho abakiriya bawe bari hose.

Umukozi asubiza ako kanya.Ikipe yawe ibona gusa iby’ingenzi.

Umukiriya wawe utaha arimo kwandika.Umukozi wawe yamaze gusubiza.

The agent answers first.
Your team picks where it lands.

Agentic in three steps.
None of them involve a manual.

Si ishusho y’icyitegererezo.
Ni akadirishya k’ikiganiro, kari gusubiza.

Every case investigated against
what is actually in your backend.

Your support desk,
inside the AI you already use.

The same tickets, in every interface.
Your agent and your people, all in sync.

A full agentic help desk,
minus the help desk.

Two people, two languages,
one conversation.

Your customer does not know
you are mid workout.

Ubutumwa bwihariye na kalendari byawe,
mu gasanduku kamwe k'ubutumwa.

Every brand, every agent,
one channel.

Amasegonda mirongo itatu yo kubyumva.
Iminota itatu yo kubimenya neza.

Chatbot isubiramo ibisubizo byo muri FAQ.
Umukozi afungura inyandiko y’umukiriya.

Umukozi asubiza ako kanya.
Ikipe yawe ibona gusa iby’ingenzi.

Umukiriya wawe utaha arimo kwandika.
Umukozi wawe yamaze gusubiza.