SHOPIFY Agentic support, wired to your store data.

Your store already knows the answer.
Now your support does too.

Chatgram puts an AI agent on your storefront that reads your real Shopify data mid conversation. It finds the order without asking for a number, checks stock before it promises anything, starts the exchange, and pulls in a human the moment money or judgement is involved.

Add to Shopify, free
✓Installs in under a minute
✓Reads live orders and stock
✓Human handoff built in
✓Mpango wa bila malipo, mawakala wasio na kikomo
yourstore.myshopify.com
Everyday Linen Jacket$148.00 · Sage
✦
Store Assistant AIHujibu papo hapo · kwa kutumia data ya moja kwa moja
👤 Zungumza na mtu
Hey, I ordered last week and still nothing?
Looking up your orders…
Oda imepatikana #1042 from Oct 11. It shipped Tuesday and is inatarajiwa kufikishwa leo 🚚
UPS 1Z99A…
Oh amazing, thank you!
Orders Fulfillments Products Customers
Imerekodiwa moja kwa moja

Si mfano tu.
Hii ndiyo wijeti, ikijibu.

A real conversation on a real storefront: the shopper asks, the agent answers from live data, suggests the next question, and the moment the shopper asks for a person it brings one in and says so.

✓
Hakuna menyu za hatua kwa hatua

The shopper just types, in whichever language they speak.

✓
Majibu yanayotegemea taarifa halisi

Mipango halisi, sheria halisi na bidhaa zilizopo, si aya ya jumla ya Maswali Yanayoulizwa Mara kwa Mara.

✓
“Niunganishe na mtu”

Anamleta mwenzako na kumpitishia mazungumzo yote.

REKODI YA WIDGET YA MOJA KWA MOJA
Day one, no training

The questions eating your inbox,
answered from your own store.

These are not canned replies. Each one is a live read against your Shopify data at the moment the customer asks.

LIVE READ
Where is my order

Finds the order from the customer's email, then returns real status, carrier and tracking. The single biggest ticket category, gone.

LIVE READ
Returns and exchanges

Checks the return window, confirms the size is actually in stock, creates the exchange and emails the prepaid label.

LIVE READ
Stock and variants

Never promises what you cannot ship. Reads inventory per variant and location before it answers, and offers the closest alternative.

LIVE READ
Discounts and pricing

Explains why a code failed, which collection it applies to, and whether it stacks, using your actual price rules.

LIVE READ
Shipping and delivery

Quotes the rates and estimates configured in your store for that destination, not a generic shipping page.

ESCALATES
Refunds and disputes

Gathers the order, the charges and the history, then hands the whole thing to a human. Money stays your decision.

And every technical product question, in real time.

Pre-purchase questions are where carts are won and lost. Because the agent reads your catalog, every SKU and every variant trait, it answers them the moment they are asked, on the product page, at 2am, in the shopper's own language.

“What colors does this come in?” “What material is it made of?” “Is it true to size? I am between a M and L” “What are the measurements?” “How do I wash it?” “Is it in stock in my size?” “How long is shipping?” “How much is shipping to Canada?” “Do you ship internationally?” “Any duties or customs fees?” “When will it be back in stock?” “What is your return policy?” “Can I exchange for another size?” “Why was my discount code rejected?” “Which payment methods do you take?” “Can I change the address on my order?” “Can I cancel before it ships?” “Is there a warranty?” “Do you offer gift wrapping?” “Where is my tracking number?”
Your store data

Nothing to wire up.
Installing the app is the integration.

On Shopify there is no MCP server to configure and no developer involved. Approve the app and the agent can already read your orders, buyers, products, SKUs and every variant trait, live, at the moment a customer asks.

✓
Orders, buyers, products, SKUs

Order history and status, customer records, the full catalog, every SKU and its traits: colors, materials, sizes, weights, care instructions and price rules.

✓
No sync, no stale data

Nothing is copied into a vector store overnight. A variant that sold out ten minutes ago is sold out in the answer.

✓
You choose what it may do

Reading is on by default. Actions like creating an exchange or a draft order are opt in, per action, and refunds can stay human-only.

✓
Anything outside Shopify, over MCP

A 3PL, a subscriptions app, a headless build or your own ERP connects over MCP, and the agent reads those the same way.

read_orders read_fulfillments read_products read_customers
Do you have the linen jacket in medium? And did my last order ship?
✨ AGENT · QUERYING SHOPIFY
Medium in sage is in stock, 4 left at the Toronto warehouse. And yes, your order #1042 shipped Tuesday, arriving today.
2 LIVE LOOKUPS · 1.2s · NO HUMAN NEEDED
Worked examples

What it looks like on a real store.

Same customer, same question, four different outcomes, each one driven by what your store actually returned.

WISMO · NO ORDER NUMBER
“It has been 6 days and I have not heard anything.”
customers.search orders.list fulfillment.track
Matched the email to order #1042. Shipped Tuesday with UPS, inatarajiwa kufikishwa leo, nambari ya ufuatiliaji: 1Z99A...
Resolved without the customer finding a single reference number.
EXCHANGE · ACTION TAKEN
“The jacket is too small, can I swap for a medium?”
orders.get inventory.check returns.create
Inside the 30 day window and saizi ya wastani ipo stoo. Exchange started, prepaid label emailed, original refunds on scan.
An action you switched on. The agent completed it end to end.
STOCK · HONEST ANSWER
“Will the cream hoodie be back before Christmas?”
products.variant inventory.levels
Cream is out of stock with no restock date set. Oat and charcoal are available now, and I can notify you the moment cream returns.
No invented dates. It only states what the store knows.
ESCALATION · HUMAN
“I was charged twice and I want this sorted now.”
orders.transactions → duplicate → peleka kwa mtaalamu
Two captures found on Oct 14. Bringing in a person now, with both transaction IDs attached, so you do not repeat yourself.
Lands in your Telegram, Slack, Messenger or browser inbox.
Jinsi inavyofanya kazi

Wakala mahiri hufanya kazi kwa hatua tatu.
Hakuna hata moja inayohitaji msanidi programu.

HATUA YA 1 Install the Shopify app

One click from the Shopify App Store. The widget appears on your storefront with your brand colors, no theme editing and no code.

apps.shopify.com/chatgram
HATUA YA 2 Approve what it may read

Standard Shopify scopes for orders, fulfillments, products and customers. Pick which actions it can take on its own and which need you.

read_orders · read_products
HATUA YA 3 Inajibu, nawe unashughulikia magumu

The agent handles the lookups around the clock. Anything about money, anger or an edge case arrives in your channel with the record already open.

Njia za kuhamishia mazungumzo

When a human is needed,
it lands where you already are.

No extra dashboard to babysit. Escalations arrive as structured tickets in the app your team keeps open all day, with the full conversation attached.

INAENDELEA
Telegram

Tickets arrive in your channel. Reply from your phone between packing orders and the customer gets it on your storefront.

IMEWASILI HIVI PUNDE
Slack

Route escalations into any Slack channel so your whole team can see, jump in, and resolve as a thread.

INAENDELEA
Dashibodi ya kivinjari

A full web inbox with tickets, analytics, AI training and team management. No messenger required at all.

IMEWASILI HIVI PUNDE
Messenger

Answer storefront visitors from the same Messenger inbox you use for your Facebook and Instagram shoppers.

Pia imejumuishwa

Everything else your store
ingelazimika kununua kivyake.

Lugha 180+, kwa pande zote mbili

The widget renders in any of 180+ languages and the agent can be set to answer in the ones you choose. Your shopper writes and reads Japanese, you write and read English, and neither of you ever sees the other's language.

🇯🇵 Shopperanaandika na kusoma Kijapani ⇆ 🇬🇧 Weweunaandika na kusoma Kiingereza
Itumie kupitia Claude au ChatGPT

Chatgram ina seva yake ya MCP, kwa hivyo programu unayoipenda ya AI inakuwa dashibodi ya Chatgram. Mwombe Claude akuonyeshe tiketi zote zilizo wazi na utume majibu bila kufungua paneli yetu. Pia inafanya kazi na ChatGPT, Gemini na Grok.

Nembo ya DMpro Ujumbe wa moja kwa moja wa Instagram na TikTok
InstagramTikTokkupitia DMpro

Through the DMpro.app integration, your social DMs land in the same inbox as your storefront chats. Same agent, same AI, same history.

Nembo ya bookMe Viungo vya kuweka nafasi ndani ya jibu

Weka kiungo hai cha bookMe kwenye mazungumzo yoyote bila kuacha tiketi. Huangalia upatikanaji wako halisi, au wa mwenzako, ili usiwahi kutoa muda ambao haupo wazi.

bookme.brandID.app
Kila gumzo huwa tiketi

Full history, read receipts, response times and one click statuses, across the storefront widget, your contact form and your social DMs.

Unlimited agents and stores

Add your whole team and every store you run. Agencies manage all their clients from one account and one dashboard, with no seat fees.

IMEJUMUISHWA Mpango wowote wa Chatgram unaolipiwa?
bookMe na DMpro hazina kikomo na ni za bure.

Si jaribio wala punguzo. Kila mpango wa Chatgram unaolipiwa unajumuisha huduma ya kuweka nafasi ya bookMe bila kikomo na uotomatishaji wa DM za mitandao ya kijamii wa DMpro bila kikomo, bila gharama ya ziada.

Tofauti

Chatbotu hurudia majibu ya Maswali Yanayoulizwa Mara kwa Mara.
An agent opens the order.

A typical store chatbot
Chatgram, inayochukua hatua
✗“Tafadhali toa nambari ya agizo lako”
✓Finds the order from the email on file
✗Answers from a help page written last spring
✓Reads live Shopify orders, stock and fulfillments
✗Promises stock it has not checked
✓Checks the variant and location before it replies
✗Talks, but cannot start an exchange
✓Takes the actions you approve, end to end
✗Dead ends into a contact form at 2am
✓Hukabidhi mazungumzo yote pamoja na hatua alizojaribu
✗Priced per seat, AI sold as an add-on
✓Idadi isiyo na kikomo ya mawakala, AI kwenye kila mpango, na mpango wa bila malipo
sek 47s
Wastani wa muda wa kujibu mara ya kwanza

Tiketi chache. Majibu ya haraka zaidi.
Timu ya ukubwa uleule.

Where is my order is the most common question in ecommerce and the least valuable one to answer by hand. Give it to an agent that can actually look it up, and your people get their day back for the conversations that grow the store.

Anza

Isakinishe kabla
your next order ships.

Add Chatgram from the Shopify App Store, approve the scopes, and your storefront has an agent that knows every order. Free forever for small stores. No credit card, no seats to buy.

Add to Shopify, free Panga onyesho
✓Installs in under a minute
✓Wakala bila kikomo, bila malipo
✓Revoke access any time