Chatgram for Shopify | Agentic AI Support That Reads Your Store Data

ژوندی ثبت شوی

دا نمونه نه ده.
دا هماغه ویجټ دی چې ځواب ورکوي.

A real conversation on a real storefront: the shopper asks, the agent answers from live data, suggests the next question, and the moment the shopper asks for a person it brings one in and says so.

✓

No menu tree

The shopper just types, in whichever language they speak.

✓

Grounded answers

Real plans, real rules, real stock, not a generic FAQ paragraph.

✓

«ما له یوه انسان سره ونښلوئ»

It pulls in a teammate and passes the whole conversation across.

د ژوندۍ ویجټ ویډیويي ثبت

Day one, no training

The questions eating your inbox,
answered from your own store.

These are not canned replies. Each one is a live read against your Shopify data at the moment the customer asks.

LIVE READ

Where is my order

Finds the order from the customer's email, then returns real status, carrier and tracking. The single biggest ticket category, gone.

LIVE READ

Returns and exchanges

Checks the return window, confirms the size is actually in stock, creates the exchange and emails the prepaid label.

LIVE READ

Stock and variants

Never promises what you cannot ship. Reads inventory per variant and location before it answers, and offers the closest alternative.

LIVE READ

Discounts and pricing

Explains why a code failed, which collection it applies to, and whether it stacks, using your actual price rules.

LIVE READ

Shipping and delivery

Quotes the rates and estimates configured in your store for that destination, not a generic shipping page.

ESCALATES

Refunds and disputes

Gathers the order, the charges and the history, then hands the whole thing to a human. Money stays your decision.

And every technical product question, in real time.

Pre-purchase questions are where carts are won and lost. Because the agent reads your catalog, every SKU and every variant trait, it answers them the moment they are asked, on the product page, at 2am, in the shopper's own language.

“What colors does this come in?” “What material is it made of?” “Is it true to size? I am between a M and L” “What are the measurements?” “How do I wash it?” “Is it in stock in my size?” “How long is shipping?” “How much is shipping to Canada?” “Do you ship internationally?” “Any duties or customs fees?” “When will it be back in stock?” “What is your return policy?” “Can I exchange for another size?” “Why was my discount code rejected?” “Which payment methods do you take?” “Can I change the address on my order?” “Can I cancel before it ships?” “Is there a warranty?” “Do you offer gift wrapping?” “Where is my tracking number?”

Your store data

Nothing to wire up.
Installing the app is the integration.

On Shopify there is no MCP server to configure and no developer involved. Approve the app and the agent can already read your orders, buyers, products, SKUs and every variant trait, live, at the moment a customer asks.

✓

Orders, buyers, products, SKUs

Order history and status, customer records, the full catalog, every SKU and its traits: colors, materials, sizes, weights, care instructions and price rules.

✓

No sync, no stale data

Nothing is copied into a vector store overnight. A variant that sold out ten minutes ago is sold out in the answer.

✓

You choose what it may do

Reading is on by default. Actions like creating an exchange or a draft order are opt in, per action, and refunds can stay human-only.

✓

Anything outside Shopify, over MCP

A 3PL, a subscriptions app, a headless build or your own ERP connects over MCP, and the agent reads those the same way.

read_orders read_fulfillments read_products read_customers

Do you have the linen jacket in medium? And did my last order ship?

✨ AGENT · QUERYING SHOPIFY
Medium in sage is in stock, 4 left at the Toronto warehouse. And yes, your order #1042 shipped Tuesday, arriving today.

2 LIVE LOOKUPS · 1.2s · NO HUMAN NEEDED

Worked examples

What it looks like on a real store.

Same customer, same question, four different outcomes, each one driven by what your store actually returned.

WISMO · NO ORDER NUMBER

“It has been 6 days and I have not heard anything.”

customers.search orders.list fulfillment.track

Matched the email to order #1042. Shipped Tuesday with UPS, نن د رسولو لپاره بهر دی، د تعقیب شمېره 1Z99A...

Resolved without the customer finding a single reference number.

EXCHANGE · ACTION TAKEN

“The jacket is too small, can I swap for a medium?”

orders.get inventory.check returns.create

Inside the 30 day window and منځنۍ کچه په زېرمه کې شته. Exchange started, prepaid label emailed, original refunds on scan.

An action you switched on. The agent completed it end to end.

STOCK · HONEST ANSWER

“Will the cream hoodie be back before Christmas?”

products.variant inventory.levels

Cream is out of stock with no restock date set. Oat and charcoal are available now, and I can notify you the moment cream returns.

No invented dates. It only states what the store knows.

ESCALATION · HUMAN

“I was charged twice and I want this sorted now.”

orders.transactions → duplicate → د انسان لاس ته سپارل

Two captures found on Oct 14. Bringing in a person now, with both transaction IDs attached, so you do not repeat yourself.

Lands in your Telegram, Slack, Messenger or browser inbox.

څنګه کار کوي

په درې پړاوونو کې هوښیار استازی.
None of them involve a developer.

۱م پړاو Install the Shopify app

One click from the Shopify App Store. The widget appears on your storefront with your brand colors, no theme editing and no code.

apps.shopify.com/chatgram

دویم ګام Approve what it may read

Standard Shopify scopes for orders, fulfillments, products and customers. Pick which actions it can take on its own and which need you.

read_orders · read_products

درېیم ګام ایجنټ ځواب ورکوي، تاسو سختې پوښتنې سمبالوئ

The agent handles the lookups around the clock. Anything about money, anger or an edge case arrives in your channel with the record already open.

د سپارلو چینلونه

When a human is needed,
it lands where you already are.

No extra dashboard to babysit. Escalations arrive as structured tickets in the app your team keeps open all day, with the full conversation attached.

فعال

Telegram

Tickets arrive in your channel. Reply from your phone between packing orders and the customer gets it on your storefront.

تازه خپور شوی

Slack

Route escalations into any Slack channel so your whole team can see, jump in, and resolve as a thread.

فعال

Browser dashboard

A full web inbox with tickets, analytics, AI training and team management. No messenger required at all.

تازه خپور شوی

Messenger

Answer storefront visitors from the same Messenger inbox you use for your Facebook and Instagram shoppers.

Also included

Everything else your store
was going to buy separately.

180+ languages, both directions

The widget renders in any of 180+ languages and the agent can be set to answer in the ones you choose. Your shopper writes and reads Japanese, you write and read English, and neither of you ever sees the other's language.

🇯🇵 Shopperwrites and reads Japanese ⇆ 🇬🇧 Youwrite and read English

له Claude یا ChatGPT څخه یې وچلوئ

Chatgram خپل MCP سرور لري، نو ستاسو د خوښې AI اپ د Chatgram ډشبورډ ګرځي. له Claude څخه د ټولو پرانیستو ټکټونو پوښتنه وکړئ او زموږ د پینل له پرانیستلو پرته ځوابونه واستوئ. له ChatGPT، Gemini او Grok سره هم کار کوي.

د Instagram او TikTok مستقیم پیغامونه

InstagramTikTokvia

DMpro

Through the DMpro.app integration, your social DMs land in the same inbox as your storefront chats. Same agent, same AI, same history.

په ځواب کې د بکینګ لینکونه

پرته له دې چې ټکټ پرېږدئ، په هره مکالمه کې د bookMe ژوندی لینک ورزیات کړئ. ستاسو یا د ټیم‌ملګري رښتینی شتون ګوري، نو هېڅکله داسې وخت نه وړاندې کوئ چې تش نه وي.

bookme.brandID.app

Every chat becomes a ticket

Full history, read receipts, response times and one click statuses, across the storefront widget, your contact form and your social DMs.

Unlimited agents and stores

Add your whole team and every store you run. Agencies manage all their clients from one account and one dashboard, with no seat fees.

شامل دی د Chatgram هر تادیه شوي پلان سره؟
bookMe او DMpro نامحدود او وړیا دي.

نه آزمایښتي موده ده او نه تخفیف. د Chatgram هر تادیه شوی پلان د اضافي لګښت پرته نامحدود bookMe نوبت‌اخیستنه او د DMpro نامحدود ټولنیز DM اتومات‌کول لري.

توپیر

چټ‌باټ ستاسو عامې پوښتنې تکراروي.
An agent opens the order.

A typical store chatbot

Chatgram، د خپلواک عمل وړ

✗“Please provide your order number”

✓Finds the order from the email on file

✗Answers from a help page written last spring

✓Reads live Shopify orders, stock and fulfillments

✗Promises stock it has not checked

✓Checks the variant and location before it replies

✗Talks, but cannot start an exchange

✓Takes the actions you approve, end to end

✗Dead ends into a contact form at 2am

✓بشپړه مکالمه او د ترسره شوو هڅو معلومات له ځانه سره سپاري

✗Priced per seat, AI sold as an add-on

✓نامحدود استازي، په هر پلان کې AI، او وړیا پلان

Your store already knows the answer.
Now your support does too.

دا نمونه نه ده.
دا هماغه ویجټ دی چې ځواب ورکوي.

The questions eating your inbox,
answered from your own store.

And every technical product question, in real time.

Nothing to wire up.
Installing the app is the integration.

What it looks like on a real store.

په درې پړاوونو کې هوښیار استازی.
None of them involve a developer.

When a human is needed,
it lands where you already are.

Everything else your store
was going to buy separately.

چټ‌باټ ستاسو عامې پوښتنې تکراروي.
An agent opens the order.

لږ ټکټونه. چټک ځوابونه.
د ټیم هماغه اندازه.

Install it before
your next order ships.

دا نمونه نه ده.دا هماغه ویجټ دی چې ځواب ورکوي.

The questions eating your inbox,answered from your own store.

And every technical product question, in real time.

Nothing to wire up.Installing the app is the integration.

What it looks like on a real store.

په درې پړاوونو کې هوښیار استازی.None of them involve a developer.

When a human is needed,it lands where you already are.

Everything else your storewas going to buy separately.

چټ‌باټ ستاسو عامې پوښتنې تکراروي.An agent opens the order.

لږ ټکټونه. چټک ځوابونه.د ټیم هماغه اندازه.

Install it beforeyour next order ships.

دا نمونه نه ده.
دا هماغه ویجټ دی چې ځواب ورکوي.

The questions eating your inbox,
answered from your own store.

Nothing to wire up.
Installing the app is the integration.

په درې پړاوونو کې هوښیار استازی.
None of them involve a developer.

When a human is needed,
it lands where you already are.

Everything else your store
was going to buy separately.

چټ‌باټ ستاسو عامې پوښتنې تکراروي.
An agent opens the order.

لږ ټکټونه. چټک ځوابونه.
د ټیم هماغه اندازه.

Install it before
your next order ships.