SHOPIFY Agentic support, wired to your store data.

Your store already knows the answer.
Now your support does too.

Chatgram puts an AI agent on your storefront that reads your real Shopify data mid conversation. It finds the order without asking for a number, checks stock before it promises anything, starts the exchange, and pulls in a human the moment money or judgement is involved.

Add to Shopify, free
✓Installs in under a minute
✓Reads live orders and stock
✓Human handoff built in
✓Free plan, unlimited agents
yourstore.myshopify.com
Everyday Linen Jacket$148.00 · Sage
✦
Store Assistant AI即时作答 · 基于实时数据
👤 联系人工客服
Hey, I ordered last week and still nothing?
Looking up your orders…
找到订单 #1042 from Oct 11. It shipped Tuesday and is 今天正在派送 🚚
UPS 1Z99A…
Oh amazing, thank you!
Orders Fulfillments Products Customers
实时记录

不是效果图。
这就是正在回答问题的聊天组件。

A real conversation on a real storefront: the shopper asks, the agent answers from live data, suggests the next question, and the moment the shopper asks for a person it brings one in and says so.

✓
No menu tree

The shopper just types, in whichever language they speak.

✓
Grounded answers

Real plans, real rules, real stock, not a generic FAQ paragraph.

✓
“帮我联系人工客服”

It pulls in a teammate and passes the whole conversation across.

实时聊天组件录屏
Day one, no training

The questions eating your inbox,
answered from your own store.

These are not canned replies. Each one is a live read against your Shopify data at the moment the customer asks.

LIVE READ
Where is my order

Finds the order from the customer's email, then returns real status, carrier and tracking. The single biggest ticket category, gone.

LIVE READ
Returns and exchanges

Checks the return window, confirms the size is actually in stock, creates the exchange and emails the prepaid label.

LIVE READ
Stock and variants

Never promises what you cannot ship. Reads inventory per variant and location before it answers, and offers the closest alternative.

LIVE READ
Discounts and pricing

Explains why a code failed, which collection it applies to, and whether it stacks, using your actual price rules.

LIVE READ
Shipping and delivery

Quotes the rates and estimates configured in your store for that destination, not a generic shipping page.

ESCALATES
Refunds and disputes

Gathers the order, the charges and the history, then hands the whole thing to a human. Money stays your decision.

And every technical product question, in real time.

Pre-purchase questions are where carts are won and lost. Because the agent reads your catalog, every SKU and every variant trait, it answers them the moment they are asked, on the product page, at 2am, in the shopper's own language.

“What colors does this come in?” “What material is it made of?” “Is it true to size? I am between a M and L” “What are the measurements?” “How do I wash it?” “Is it in stock in my size?” “How long is shipping?” “How much is shipping to Canada?” “Do you ship internationally?” “Any duties or customs fees?” “When will it be back in stock?” “What is your return policy?” “Can I exchange for another size?” “Why was my discount code rejected?” “Which payment methods do you take?” “Can I change the address on my order?” “Can I cancel before it ships?” “Is there a warranty?” “Do you offer gift wrapping?” “Where is my tracking number?”
Your store data

Nothing to wire up.
Installing the app is the integration.

On Shopify there is no MCP server to configure and no developer involved. Approve the app and the agent can already read your orders, buyers, products, SKUs and every variant trait, live, at the moment a customer asks.

✓
Orders, buyers, products, SKUs

Order history and status, customer records, the full catalog, every SKU and its traits: colors, materials, sizes, weights, care instructions and price rules.

✓
No sync, no stale data

Nothing is copied into a vector store overnight. A variant that sold out ten minutes ago is sold out in the answer.

✓
You choose what it may do

Reading is on by default. Actions like creating an exchange or a draft order are opt in, per action, and refunds can stay human-only.

✓
Anything outside Shopify, over MCP

A 3PL, a subscriptions app, a headless build or your own ERP connects over MCP, and the agent reads those the same way.

read_orders read_fulfillments read_products read_customers
Do you have the linen jacket in medium? And did my last order ship?
✨ AGENT · QUERYING SHOPIFY
Medium in sage is in stock, 4 left at the Toronto warehouse. And yes, your order #1042 shipped Tuesday, arriving today.
2 LIVE LOOKUPS · 1.2s · NO HUMAN NEEDED
Worked examples

What it looks like on a real store.

Same customer, same question, four different outcomes, each one driven by what your store actually returned.

WISMO · NO ORDER NUMBER
“It has been 6 days and I have not heard anything.”
customers.search orders.list fulfillment.track
Matched the email to order #1042. Shipped Tuesday with UPS, 今天正在派送，追踪号为 1Z99A...
Resolved without the customer finding a single reference number.
EXCHANGE · ACTION TAKEN
“The jacket is too small, can I swap for a medium?”
orders.get inventory.check returns.create
Inside the 30 day window and M 码有库存. Exchange started, prepaid label emailed, original refunds on scan.
An action you switched on. The agent completed it end to end.
STOCK · HONEST ANSWER
“Will the cream hoodie be back before Christmas?”
products.variant inventory.levels
Cream is out of stock with no restock date set. Oat and charcoal are available now, and I can notify you the moment cream returns.
No invented dates. It only states what the store knows.
ESCALATION · HUMAN
“I was charged twice and I want this sorted now.”
orders.transactions → duplicate → 转人工
Two captures found on Oct 14. Bringing in a person now, with both transaction IDs attached, so you do not repeat yourself.
Lands in your Telegram, Slack, Messenger or browser inbox.
工作原理

智能客服三步上手。
None of them involve a developer.

第 1 步 Install the Shopify app

One click from the Shopify App Store. The widget appears on your storefront with your brand colors, no theme editing and no code.

apps.shopify.com/chatgram
步骤 2 Approve what it may read

Standard Shopify scopes for orders, fulfillments, products and customers. Pick which actions it can take on its own and which need you.

read_orders · read_products
步骤 3 智能体负责回答，棘手问题交给您

The agent handles the lookups around the clock. Anything about money, anger or an edge case arrives in your channel with the record already open.

转接渠道

When a human is needed,
it lands where you already are.

No extra dashboard to babysit. Escalations arrive as structured tickets in the app your team keeps open all day, with the full conversation attached.

现已上线
Telegram

Tickets arrive in your channel. Reply from your phone between packing orders and the customer gets it on your storefront.

刚刚上线
Slack

Route escalations into any Slack channel so your whole team can see, jump in, and resolve as a thread.

现已上线
Browser dashboard

A full web inbox with tickets, analytics, AI training and team management. No messenger required at all.

刚刚上线
Messenger

Answer storefront visitors from the same Messenger inbox you use for your Facebook and Instagram shoppers.

Also included

Everything else your store
was going to buy separately.

180+ languages, both directions

The widget renders in any of 180+ languages and the agent can be set to answer in the ones you choose. Your shopper writes and reads Japanese, you write and read English, and neither of you ever sees the other's language.

🇯🇵 Shopper使用日语交流和阅读 ⇆ 🇬🇧 你使用英语交流和阅读
Run it from Claude or ChatGPT

Chatgram ships its own MCP server, so your favourite AI app becomes a Chatgram dashboard. Ask Claude for every open ticket and send the replies without opening our panel. Works with ChatGPT, Gemini and Grok too.

DMpro 标志 Instagram and TikTok DMs
InstagramTikTok通过 DMpro

Through the DMpro.app integration, your social DMs land in the same inbox as your storefront chats. Same agent, same AI, same history.

bookMe 标志 Booking links inside a reply

Drop a live bookMe link into any conversation without leaving the ticket. Reads your real availability, or a teammate's, so you never offer a slot you do not have.

bookme.brandID.app
每条聊天都会变成工单

Full history, read receipts, response times and one click statuses, across the storefront widget, your contact form and your social DMs.

Unlimited agents and stores

Add your whole team and every store you run. Agencies manage all their clients from one account and one dashboard, with no seat fees.

已包含 任意付费 Chatgram 套餐？
bookMe 和 DMpro 均可无限使用，且免费。

不是试用，也不是折扣。每个 Chatgram 付费套餐都包含无限次 bookMe 预约和无限量 DMpro 社交私信自动化，无需额外付费。

区别所在

聊天机器人照本宣科地回答常见问题。
An agent opens the order.

A typical store chatbot
Chatgram，智能客服
✗“请提供您的订单号”
✓Finds the order from the email on file
✗Answers from a help page written last spring
✓Reads live Shopify orders, stock and fulfillments
✗Promises stock it has not checked
✓Checks the variant and location before it replies
✗Talks, but cannot start an exchange
✓Takes the actions you approve, end to end
✗Dead ends into a contact form at 2am
✓Hands off with the whole thread and what it tried
✗Priced per seat, AI sold as an add-on
✓Unlimited agents, AI on every plan, free tier
47秒
首次响应平均时间

Fewer tickets. Faster answers.
The same size team.

Where is my order is the most common question in ecommerce and the least valuable one to answer by hand. Give it to an agent that can actually look it up, and your people get their day back for the conversations that grow the store.

开始使用

Install it before
your next order ships.

Add Chatgram from the Shopify App Store, approve the scopes, and your storefront has an agent that knows every order. Free forever for small stores. No credit card, no seats to buy.

Add to Shopify, free 预约演示
✓Installs in under a minute
✓代理席位不限，免费使用
✓Revoke access any time