AI customer support
without the
AI surcharge.

Yes. Add 3 agents, add 30 — same price. Per-seat pricing punishes collaboration, and we’re not interested in punishing collaboration. Studio, Scale, and Studio+ all include unlimited agents. The only limits are total websites and AI reply & Translation volume, which you control with the slider.

When you connect Shopify or WooCommerce, Chatgram automatically ingests your product catalog, pages, and FAQ. You can also point it at any URL, upload PDFs, or — most powerfully — train it on your past resolved tickets. The result is an AI that sounds like your support team, not like a generic chatbot.

Translation is one of the things our AI does, and it’s included on every plan, even Free. A customer writes in Italian, your agent reads it in English, the customer reads the reply back in Italian. 30+ languages supported. Each translated message counts as one against your AI reply & Translation quota — typically a fraction of a cent at our scale.

Every draft comes with a confidence score and a source citation. Below your configured threshold (default 90%), the draft is shown but not auto-sent. On sensitive topics — refunds, chargebacks, complaints — the AI steps aside entirely and routes to a human, regardless of confidence.

Anytime. Upgrades are prorated. Downgrades take effect at the next billing cycle. Cancellation is one tap in settings — no email, no retention call, no friction. Your data exports as CSV / JSON on the way out.

Yes — the refund window scales with your plan, not your billing cycle. Studio: 1 week. Scale: 2 weeks. Studio+: 3 weeks. Applies whether you’re on monthly, quarterly, or annual. If Chatgram isn’t a fit, request a full refund inside the window — no questions, no forms, no retention call. We give bigger plans bigger safety nets because bigger commitments deserve more evaluation time. The refund button lives inside your billing settings — one tap, done.

Yes, on quarterly and annual plans. Pause length is tied to your billing cycle — the longer your commitment, the longer you can pause. Quarterly plans pause up to 1 month. Annual plans pause up to 2 months. Monthly plans don’t include pause (you can just cancel and resubscribe whenever, with no penalty). While paused, you don’t pay, the AI assistant stops, and incoming tickets are buffered. When you resume, every conversation is right where you left it — knowledge base intact, agents still connected, history preserved. One tap to pause, one tap to resume.

Three billing cycles, three reasons:

Monthly — maximum flexibility, no commitment, full price.
Quarterly — save 15%, billed every 3 months. The sweet spot if you want a meaningful discount without locking in a year. Most growing brands pick this.
Annual — save 25%, billed once a year. Best price, single invoice, ideal if you’ve decided Chatgram is your helpdesk for the long haul.

You can switch between cycles anytime in billing settings. Annual customers who downgrade to monthly mid-term simply have the unused months refunded.

Both, and they share the same data in real time. Telegram has a real app for every platform — iOS, Android, macOS, Windows, Linux, and a full web client — so agents can reply from anywhere. Most admin and client-side functions also run inside Telegram’s native browser and standard Chrome, giving you a true cross-platform experience without installing anything heavy. The browser dashboard is the desk surface, Telegram is the mobile and on-the-go surface, and the Chrome extension lets you reply from inside any tab. Same tickets, same conversations — pick whichever surface you’re already on.

No surprise charges. Hit your AI reply & Translation quota and AI pauses cleanly — you can bump the slider for the rest of the month or simply have agents reply manually. We don’t throttle your tickets, hike your overage rate, or charge $0.36 per "extra" message like the incumbents do. Predictability matters most exactly when volume is highest.

Shopify Inbox is free and great for stores doing under 50 chats a month. Past that, it lacks ticketing, multi-agent inboxes, AI replies, reporting, SLA, and email integration. Chatgram is the next step up — and at $15/month for Studio, the upgrade pays for itself in agent time within the first week.