Chatgram | Live Chat You Answer From Telegram, Slack, or Your Browser

Reply channels

Your team picks the inbox.
Chatgram handles the rest.

Every channel gets the same superpowers: structured tickets, AI replies, translation, and full history. Mix and match per team member.

JUST LANDED

Slack

Route tickets into any Slack channel. Support becomes a thread your whole team can see, jump into, and resolve.

LIVE

Browser

A full web dashboard with tickets, analytics, AI training, and team management. No messenger required at all.

JUST LANDED

Messenger

Tickets land in your Messenger inbox. Answer website visitors from the same app you use to chat with friends.

LIVE

Telegram

Tickets arrive in your channel. Reply from your phone, desktop, or Telegram web. Your inbox goes wherever you go.

How it works

Live in three steps.
None of them involve a manual.

STEP 1 Drop in the widget

Paste one line of code, install the WordPress plugin, or add the Shopify app. Works on any site, app, or Chrome extension.

<script src="chatgram.js">

STEP 2 Connect your channel

Link Telegram, Slack, or Messenger, or just use the browser dashboard. One tap to authenticate. Your team channel becomes your support inbox.

STEP 3 Reply from anywhere

Messages arrive as trackable tickets. Reply from your Slack, Telegram, Messenger or browser. We deliver it to the visitor on your site by email. AI covers off hours.

AI Assistant

An AI teammate that actually knows your product.

Feed it once, and it answers like your best agent. In any language, on your schedule, on every channel.

✓

Bring your own knowledge base

Paste your docs, help center, or website content. That is the whole training process.

✓

No docs? Link your store

Connect Shopify or WooCommerce and the AI builds its knowledge base from your catalog automatically.

✓

You choose when it speaks

Always on, after 5 minutes of silence, or only during quiet hours. Your agents stay in control.

✓

It learns from your team

Turn on auto replies and it trains itself on how your human agents actually answer.

Help center · 214 articles Shopify catalog · 1,208 products Team replies

Is the ceramic mug dishwasher safe? And do you have it in green?

✨ AI ASSISTANT · 00:12 AM
Yes! The ceramic mug is dishwasher and microwave safe. It comes in sage green, cream, and coral. Sage green is back in stock as of this week. Want the link?

ANSWERED FROM: CATALOG + FAQ · AGENTS ASLEEP 😴

One inbox, four skins

The same tickets, in every interface.
You and your agents, all in sync.

Every agent picks their own surface. A reply sent from Slack shows up in Telegram, the browser, and the customer's chat instantly. Nothing to sync, because it is all one inbox.

Slack · #support

MKRAJL+3

6 agents online

JCJames Chen2 min

My API integration returns a 403 after the update…

OPEN · ASSIGNED TO YOU

LPLucia Perez9 min

¿Hacen envíos a México? → translated for you

AI REPLIED · ES → EN

TWTom Wilson31 min

Thanks, that fixed it! Appreciate the fast reply.

CLOSED · BY RA

JAMES · TICKET #1042

My API integration keeps returning a 403 error after the latest update. Can someone take a look?

YOU · VIA SLACK

On it! Your key was rotated in the update. I just sent a fresh one to your email. Can you retry?

JAMES · SEEN 2X

Works perfectly now. You folks are fast! 🔥

Reply as your team…

chatgram-admin.brandid.app/admin/panel?page=tickets

Chatgram Panel

PERSONAL VIEWBook a demoCY

My Dashboard

My Websites

My Tickets

My Agents

My Templates

AI Assistant

Plans & Usage

THE FAMILY

Our Apps

← Tickets

20f469ffanswered

EMAIL[email protected]

TYPEsupport

CREATEDAug 10, 2026, 02:11 PM

UPDATEDAug 10, 2026, 02:51 PM

WEBSITEyourstore.com

2Total

1Customer

1Agents

Ticket 20f469ffCampaigns

answered

Aug 10, 2026

[email protected]CUSTOMER02:11 PM

I would like to ask how the campaigns work. Do I have to wait for the brand to respond after bidding?

🌐 Translate

✓ Answered by Cyrus · 1h ago

02:51 PMAGENTCyrus

Yes, correct. Follow up with them and offer plenty of value until you build your portfolio and reviews for future brands.

🌐 Translate

✓✓ Seen 2× · 1h ago

Write a reply…

📎 Attach✨ AI Reply🔗 Bookme links⌘ + Enter to send

Messenger · Page inbox

MKRAJL+3

6 agents online

JCJames Chen2 min

My API integration returns a 403 after the update…

OPEN · ASSIGNED TO YOU

LPLucia Perez9 min

¿Hacen envíos a México? → translated for you

AI REPLIED · ES → EN

TWTom Wilson31 min

Thanks, that fixed it! Appreciate the fast reply.

CLOSED · BY RA

JAMES · TICKET #1042

My API integration keeps returning a 403 error after the latest update. Can someone take a look?

YOU · VIA MESSENGER

On it! Your key was rotated in the update. I just sent a fresh one to your email. Can you retry?

JAMES · SEEN 2X

Works perfectly now. You folks are fast! 🔥

Reply as your team…

Chatgram · Supportbot

📧 New Support Ticket

Ticket: #e0fb608b
Website: yourstore.com
From: [email protected]
Reason: support
Title: Double payment

Message

A chat disappeared after I made a payment, then a new payment option showed up. I think I have been charged twice. Can it be reversed?

↩ Next Step: Tap Reply to respond.

10:53 AM

↩ Reply again🌐 Translate ✨ AI reply 🚫 Spam✅ Close ✅ Answered by Cyrus

Your reply was sent to [email protected] · ticket #e0fb608b closed.

MenuWrite a message…

Everything included

A full help desk, minus the help desk.

No seat fees. No AI upsell. Every plan, including free, ships with the whole toolkit.

✨

AI that knows your product

Paste your docs or link your store catalog. The AI assistant replies in your tone, on your schedule, in any language, around the clock.

🎫

Every chat becomes a ticket

Full history, read receipts, view counts, response times, and one click statuses. Nothing gets lost in a noisy inbox again.

👥

Unlimited agents and domains

Add your whole team and every brand you run. Agencies manage all their clients from one account, one master dashboard.

🎯

One tap team routing

Forward a ticket to your tech, sales, or billing channel in one tap. Full customer context travels with it. No re-explaining.

🏆

Agent leaderboard

Reply rates, response time distributions, and a friendly leaderboard that turns support into a game your team wants to win.

💌

Branded email replies

Replies reach customers by email in your colors, your logo, your signature. They answer the email, it lands back in your channel.

Multilingual

Reply in English. They read it in their language.

Chatgram detects the visitor's language, translates the ticket for you, and translates your reply back. Both directions, in real time, with the original text preserved side by side.

🇪🇸 Spanish 🇫🇷 French 🇯🇵 Japanese 🇩🇪 German 🇧🇷 Portuguese 🇸🇦 Arabic 🇮🇳 Hindi 🇰🇷 Korean + 172 more

Mobile first

🏋 You are at the gym You are in line for coffee You are on the train You are on the couch

Your customer does not know
you are mid workout.

The moment a visitor writes, your phone buzzes. Read the ticket from your lock screen, reply in two thumbs, and get back to your set. Meanwhile, your manager sees it all land in the desktop dashboard.

✓

Push notifications, instantly

Delivered through Telegram, Slack, or Messenger, apps your phone already trusts. No new app to install.

✓

Reply in seconds, from anywhere

The full ticket, customer history, and AI suggestions live right in the chat. Two thumbs is all it takes.

✓

Desktop for the deep work

Analytics, AI training, templates, and team management stay on the big screen, perfectly in sync with every phone.

chatgram.brandid.app/dashboard

CChatgram

My Tickets

My Agents

AI Assistant

Analytics

Templates

OPEN3↓ 2 today

AVG RESPONSE47s↓ 12s

AI RESOLVED68%↑ 5%

JCJames Chen

Do you ship to Canada? 🇨🇦

OPEN · NOW

LPLucia Perez

¿Hacen envíos a México?

AI REPLIED

TWTom Wilson

Thanks, that fixed it!

CLOSED

🖥️ Your manager's view · live

6:42

Tuesday, August 11

Chatgram · Telegramnow

💬 New ticket #1042 · “Do you ship to Canada? 🇨🇦”

yourstore.com · James Chen

YOU · REPLIED FROM LOCK SCREEN

Yes! Free over $80, arrives in 3 to 5 days 🚚

✓ Delivered to James · 47s

Team & performance

Every brand, every agent,
one channel.

Run five websites with a team of six and it is still one conversation. Tickets arrive tagged by product, replies are attributed to the agent who sent them, and the leaderboard keeps everyone honest.

#supportAll products · 6 agents

LIVE

yourstore.com#10422 MIN

“Do you ship to Canada, and how long does delivery take?”

MKMaya answered38s

dmpro.app#10439 MIN

“My scheduled DMs stopped sending after the update.”

RARahim answered1m 04s

ainfluencer.com#104414 MIN

¿Hacen envíos a México? · auto translated ES → EN

AIAI assistant answered2s

contactus.ai#104527 MIN

“Can I move my subscription to the annual plan?”

JLJules answered3m 12s

One channel. 4 products, 6 agents, zero switching between dashboards.

🏆

Agent leaderboardThis week · all products

LIVE

412TICKETS

47sAVG REPLY

96%RESOLVED

🥇

Maya Kowalski128 replies · 4 products

31sAVG REPLY↓ 9s

🥈

Rahim Ansari96 replies · 3 products

44sAVG REPLY↓ 4s

🥉

Jules Laurent81 replies · 2 products

58sAVG REPLY↑ 6s

Tom Wilson63 replies · 2 products

1m 12sAVG REPLY↓ 11s

✨

AI assistant44 resolved without a human

2sAVG REPLY24/7

/leaderboard Pull it up in your channel any time.

✓

Tagged by product

Every ticket carries its domain, so a six brand agency never mixes up whose customer is whose.

✓

Attributed by agent

Who replied, how fast, on which brand. Full accountability without anyone filing a report.

✓

Measured automatically

Response times, resolution rates, and rankings update live. The AI competes too, and it is honest about it.

Contact form embed

Your contact page just became a ticket engine.

Replace your old contact form with the same Chatgram widget. One snippet, and every submission lands as a structured ticket next to your live chats. Email, web, and chat, finally in one place.

✓

One snippet, zero code

Copy, paste, done. Works with or without the chat widget.

✓

Forms become tickets

Every submission gets history, status, response time tracking, and an owner.

✓

Matches your brand

Colors, fields, and the success message are all yours to customize.

Contact us

We usually reply within the hour.

Name

Maya Rodriguez

[email protected]

Message

Hi! Can I move my subscription to the annual plan?

Send message

New ticket #1043NOW

“Hi! Can I move my subscription to the annual plan?” · from contact form · [email protected]

Live chat on your site or app.
Answered from Slack. your browser. Messenger. Telegram.

Your team picks the inbox.
Chatgram handles the rest.

Live in three steps.
None of them involve a manual.

An AI teammate that actually knows your product.

The same tickets, in every interface.
You and your agents, all in sync.

A full help desk, minus the help desk.

Reply in English. They read it in their language.

Your customer does not know
you are mid workout.

Every brand, every agent,
one channel.

Thirty seconds to get it.
Three minutes to master it.

Your contact page just became a ticket engine.

Contact us

Old school help desks make you come to them.
Chatgram comes to you.

Works wherever your customers are.

Faster replies. Happier customers. More revenue.

Your next customer is typing.
Be there in seconds.

Your team picks the inbox.Chatgram handles the rest.

Live in three steps.None of them involve a manual.

An AI teammate that actually knows your product.

The same tickets, in every interface.You and your agents, all in sync.

A full help desk, minus the help desk.

Reply in English. They read it in their language.

Your customer does not knowyou are mid workout.

Every brand, every agent,one channel.

Thirty seconds to get it.Three minutes to master it.

Your contact page just became a ticket engine.

Contact us

Old school help desks make you come to them.Chatgram comes to you.

Works wherever your customers are.

Faster replies. Happier customers. More revenue.

Your next customer is typing.Be there in seconds.

Your team picks the inbox.
Chatgram handles the rest.

Live in three steps.
None of them involve a manual.

The same tickets, in every interface.
You and your agents, all in sync.

Your customer does not know
you are mid workout.

Every brand, every agent,
one channel.

Thirty seconds to get it.
Three minutes to master it.

Old school help desks make you come to them.
Chatgram comes to you.

Your next customer is typing.
Be there in seconds.