Notifications That Reach You
The moment a visitor opens the widget, your phone buzzes inside Telegram. Reply in seconds, not hours, even when you are in line for coffee.
New· AI Assistant Now Replies In Any Language. Install In Under 60 Seconds.
Built For Teams Running
Shopify StoresWordPress SitesSaaS ProductsWooCommerceMobile AppsChrome Extensions
AgenciesD2C Brands
Quick Demo · 60 seconds
See Chatgram In Action.
Why Chatgram
Three Things That Will Change Your Customer Support Services.
How It Works
From First Visitor To First Reply In 4 Steps.
No new tools to learn. No tab switching. Just paste a snippet, connect Telegram, and you are live.
Drop In The Widget
Paste one line of code, install the WordPress plugin, or use our Shopify app. Done.
Connect Telegram
Authenticate the Chatgram bot. Your team channel becomes your support inbox instantly.
Reply From Anywhere
Visitor messages arrive as structured tickets. Reply in Telegram and we deliver it to them in email.
Measure And Improve
Track response times, agent leaderboards, and AI performance from a beautiful dashboard.
Tickets
Every Message Becomes A Trackable Ticket.
No more lost chats in a noisy inbox. See the full history per customer, who replied, how fast, and whether the visitor read your reply (and how many times).
- Full Conversation History. Scroll back through every message a customer ever sent you.
- Read Receipts & View Count. Know exactly when your reply was seen and how many times.
- Status In One Click. Mark as answered, closed, or spam. Filter by status anytime.
- Response Time Tracking. First response and resolution time on every ticket.
AI Assistant
An AI Teammate That Actually Knows Your Product.
Upload your docs, help center, or website content. Chatgram trains a private AI assistant that replies like one of your best agents, in any language, around the clock.
- Bring Your Own Knowledge Base. Copy and paste your knowledge base into your AI assistant tab.
- Auto Reply When Agents Are Busy. Trigger after 5 minutes of silence, or whatever delay you choose.
- 24 Hour Coverage. Set quiet hours where AI handles everything so you never lose a lead overnight.
- A Fully Trained Assistant. Turn on the AI assistant auto replies and it trains itself based on human responses.
No Knowledge Base? Link Your Store.For EcommerceRun an online store and don't have docs yet? Connect your Shopify, WooCommerce, or any catalog to Chatgram. The AI pulls every product detail and builds your knowledge base automatically.
My Agents · Leaderboard
A Performance Dashboard That Motivates Your Team.
See how every agent is performing. Daily reply rate, response time distribution, activity by hour, and a friendly leaderboard that turns customer support into a winning game.
- Per Agent Analytics. Replies, reply rate, average response time, and reply back rate.
- Charts For Every Metric. Daily activity, hourly patterns, response time distribution.
- Leaderboard With Scoring. Compare agents fairly and spotlight your top performers.
- Add Or Remove Agents Instantly. Onboard a new team member in 2 seconds.
JC
James Chen
acme-store.com · 2 min ago
"My API integration keeps returning a 403 error after the latest update. Can someone from your dev team take a look?"
Forward To Team
💬
Support
8 agents online
⚙️
Tech
4 agents online
✓
📢
Marketing
3 agents online
💰
Sales
5 agents online
✓
Forwarded to Tech · waiting on first replyTeam Distribution
One Click. Right Team. Right Channel.
Running support, tech, marketing, and sales on Telegram? Chatgram routes each ticket to the team that should handle it. Forward in one tap from any chat. No copy and paste.
- Forward With One Tap. Send a ticket to any team channel directly from your Telegram chat.
- Works With Your Existing Teams. If your tech, marketing, sales, or billing teams already live on Telegram, Chatgram routes tickets straight to them.
- Full Context Travels With It. The customer history follows the ticket. No re-explaining.
- Faster Fixes And Adjustments. When the right team gets the ticket directly, they diagnose, adjust, and ship solutions in a fraction of the time.
Multilingual
Reply In English. They Read It In Spanish, French, Or Japanese.
A visitor writes in their language. Chatgram detects it, translates the ticket for you, and translates your reply back into theirs. Real time. Zero plugins. 180+ languages.
- Auto Language Detection. No menus to pick, no settings to toggle.
- Bi Directional Translation. Incoming and outgoing, both ways.
- Original Text Preserved. See both the original and the translated message side by side.
- Powered By Frontier Models. Natural sounding translations, not robotic.
Websites · Unlimited
Run Support For Every Brand You Own From One Place.
Add unlimited domains, apps, or Chrome extensions. Assign different support teams to each one. Built for agencies, multi brand operators, and businesses with more than one product.
- Unlimited Domains. Add a Shopify store, a SaaS app, and a Chrome extension under one account.
- Per Website Teams. Assign different agents to different brands.
- Separated Telegram Tickets. Keep noise contained per brand if you want.
- One Master Dashboard. See everything at a glance from a single place.
My Templates
Email Replies That Look Like Your Brand, Not Ours.
When a customer gets your reply by email, it should feel like it came from your team. Customize colors, logos, button styles, and signatures to match your brand identity perfectly.
- Full Visual Editor. Brand colors, fonts, logo, and signature in minutes.
- One Template Per Website. Each domain gets its own branded look.
- Reply By Email Supported. Customers reply to the email and it lands in your Telegram.
- Premium Feel. Beautiful branding that looks like your brand.
Contact Form Embed
Turn Your Contact Page Into A Ticket Engine.
Want to receive your contact us forms' requests on Telegram just like the others? Grab a single embed snippet, drop it on your contact page, and every form your customers submit lands as a ticket on your Chatgram, instantly. Email, web, Telegram, all in one place.
- One Snippet, Zero Code. Copy and paste a small embed into your contact page. That's the setup.
- Forms Become Tickets. Every submission lands as a structured ticket on Telegram and the web dashboard.
- Match Your Brand. Customize colors, fields, and the success message to match your contact page.
- Works Without A Widget. Pair it with the chat widget or use it on its own. Your call.
The Difference
Old School Help Desks vs Chatgram.
Most support tools force you into expensive dashboards, complex onboarding, and tools your team has to learn from scratch. Chatgram lives where your team already does.
Watch The Demo
See How To Run Professional Customer Support From Telegram.
A walkthrough of the Telegram bot, the AI assistant, and the dashboard. No signup needed.
Prefer a live walkthrough? Book a 30 minute demo with our team.
Installation
Works Wherever Your Customers Are
Pick your platform and you are live in under a minute.
Web AppsScript integration
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Native AppsSDK integration
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WordPressOfficial plugin
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ShopifyDedicated store integration
Install Now
Chrome ExtensionDedicated store integration
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